les.
Member
I know that the delay repay service on many TOC's come under fire but just a bit of praise for the LNER Delay Repay department.
Twice recently (not good at the time of travel obviously) I have had cause to claim a full refund due to being delayed over an hour (on one occasion, a booked train not even existing) and on both occasions this has been sorted promptly (with 10 days) of me emailing my ticket and planned itinery.
Not good to be claiming delay repay I know but just a bit of praise for the LNER Delay Repay department when needing to contact them.
Twice recently (not good at the time of travel obviously) I have had cause to claim a full refund due to being delayed over an hour (on one occasion, a booked train not even existing) and on both occasions this has been sorted promptly (with 10 days) of me emailing my ticket and planned itinery.
Not good to be claiming delay repay I know but just a bit of praise for the LNER Delay Repay department when needing to contact them.