Hey guys, some advice sought re LNER recruitment; For the second time this year I have applied online for the role of trainee driver / apprentice driver and on both occasions I have not progressed beyond the 20 'Situational Judgement' questions.
I'm thinking 'driver responsibilities' and 'customer service' and 'passenger / train safety' when I apply my rationale to the answer options, so offering what I believe to be the "Most likely" and "Least likely" answers...but clearly getting them wrong!
For example, one question was "You are walking along the platform to your train. You have limited time before you need to depart, but an elderly passenger asks for your assistance with their luggage and finding their seat. There are strict policies and financial penalties for late running trains. If you stop to help, it is likely you will leave late, and the customer service staff you can see are at the other end of the platform. How would you respond in this situation?"
The options being:
1. Apologise that you cannot help and suggest they find a member of staff on the train to support them
2. Apologise, but explain you cannot help because you must get the train ready to leave on time
3. Even though it will likely result in the train leaving late, stop and help the passenger on the train
4. Apologise to the customer and direct them to a member of staff at the other end of the platform
I chose 3 as the most likely and 1 as the least likely.
Can I get some thoughts on what you successful guys and girls would answer, and why?
If anyone is willing to enter into private dialogue to discuss the other 19 in order that I can better understand what it is that TOC's are looking for in SJT's I would be most grateful, as I have an application in with another TOC.