LNER vouchers due to expire end of April: LNER refuse to extend them

[route:oxford]

It would be helpful if the Westminster Government led by example with the state run companies.

A relative buys LNER vouchers in bulk when they are on special offer through Amex, £250 worth are due to expire at the end of April and it's a firm "No" from LNER when asking for a Covid-19 extension.

 

[robbeech]

Who have you spoken to at LNER about this? They've been very customer focussed with pretty much everything else, are you sure this is their actual policy or is this just something a particular member of staff has decided upon as they haven't had need to create a policy for this?

 

[yorkie]

LNER have responded:
https://twitter.com/i/status/1251477691385155584

Hi, it depends on the specifics, but in most circumstances we can offer a single extension to any vouchers ^AB

So I'd encourage your relative to contact LNER and ask again.

Please let us know how they get on.

 

[Bletchleyite]

One way to work around this if they won't do the right thing is to book some tickets with them and just keep bouncing them forwards.

 

[Wallsendmag]

LNER vouchers are generally valid for two years so they should have had plenty of time to use them. There are obvious ways to use them without any loss.

 

[gray1404]

What is the offer LNER sometimes have through AMEX exactly? If it possible to buy tickets for travel on any TOC with such vouchers?

 

[yorkie]

If it possible to buy tickets for travel on any TOC with such vouchers?

Of course

 

[island]

What is the offer LNER sometimes have through AMEX exactly? If it possible to buy tickets for travel on any TOC with such vouchers?

I can’t speak for anyone else, but the offer I occasionally receive is that if I spend such and such an amount with LNER (or indeed any of a myriad of merchants) on my American Express card during a certain time period, a statement credit for some smaller amount will be issued.

I normally get shown £10 off when spending £50.

The vouchers can be used to buy any ticket LNER can issue, so unless you want to get something unusual such as an Avanti SVH fare (not that those are long for this world) you can buy for any TOC or journey you wish.

 

[Hadders]

LNER occasionally have a double up offer on eVouchers purchased with Nectar points. This effectively makes them half price, the downside being they can only be used to purchase Advance tickets for LNER services only. I've got £200 worth still to spend but thankfully they don't expire until the end of the year.

 

[westv]

LNER occasionally have a double up offer on eVouchers purchased with Nectar points. This effectively makes them half price, the downside being they can only be used to purchase Advance tickets for LNER services only. I've got £200 worth still to spend but thankfully they don't expire until the end of the year.

Where do they advertise this when it is available? It's a double up on eVouchers already bought?

 

[Wallsendmag]

Where do they advertise this when it is available? It's a double up on eVouchers already bought?

I's advertised on the Nectar site and it's for new purchases

 

[westv]

Many thanks. The only time I look at the Nectar website is when I buy the eVouchers. Perhaps Seems I should look more often.

 

[Hadders]

The offer was advertised on the Nectar website last summer so you have to keep your eyes peeled! IIRC last time you had to 'purchase' the eVouchers at full price and then half the number of points were added back to your Nectar account about a month later.

So redeem 1,000 points to get a £50 eVoucher and a few weeks later 500 points are credited back to your Nectar account.