TheSel
Member
I quote this recent press release from London Northwestern Railway's website:
/www.londonnorthwesternrailway.co.uk/about-us/news-desk/station-gatelines-be-staffed-first-last-train
Now - whether folks think is a good idea or not probably depends on how far down the Luddite Scale you are. It can equally well be argued that:
this is a good thing, as it provides reassurance to passengers that there are staff on hand to resolve any queries, address any concerns and so on
OR
this is a bad thing, goes against the whole purpose of automating the ticketing hall in the first place, wastes the investment, and 'dumbs down' the tasks of the good men and women employed in these roles.
But surely the best part of the press release is the next paragraph, which I quote in its entirety below:
'tickles travel' - a light touch indeed!
/www.londonnorthwesternrailway.co.uk/about-us/news-desk/station-gatelines-be-staffed-first-last-train
London Northwestern Railway has announced it will be staffing its automatic station gatelines from first to last train each day from 31 October.
Now - whether folks think is a good idea or not probably depends on how far down the Luddite Scale you are. It can equally well be argued that:
this is a good thing, as it provides reassurance to passengers that there are staff on hand to resolve any queries, address any concerns and so on
OR
this is a bad thing, goes against the whole purpose of automating the ticketing hall in the first place, wastes the investment, and 'dumbs down' the tasks of the good men and women employed in these roles.
But surely the best part of the press release is the next paragraph, which I quote in its entirety below:
The train operator says this is part of a drive to improve customer service, provide additional reassurance to passengers and reduce tickles travel on the rail network.
'tickles travel' - a light touch indeed!
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