Getting on our bus services
At all our stops in London there is a sign showing the stop name, which routes stop there and in what direction they are heading. Many of our stops also have an information panel showing information about other bus routes in the surrounding area.
Bus drivers always look out for anyone waiting to board a bus. They will give you time to board safely, but once the doors have been closed please let the bus leave safely and wait for the next bus. Visit our
live bus arrivals page to find out when the next bus will arrive.
All our buses are
accessible. They can be lowered and have ramps for those who need help getting on or off. Once on board please either touch your card or payment device on the yellow reader or show your ticket or pass to the driver. Please move down inside the bus and use all available space and seats including upstairs on double decker buses. There is a wheelchair space available and wheelchair users have priority over this space.
Hail and Ride
Buses operate a Hail and Ride service on some of our routes in outer London. There are no fixed stops so you can signal to the driver that you wish to get on or press the stop button to get off at any safe point along the road. You will be informed when the bus is entering and leaving the Hail and Ride section of the route.
Getting off our bus services
To help customers know where they are on their journeys, next stop information is displayed on the information screens and announced on all of our buses. When your stop is displayed and announced, please press the bell once and in good time. This lets the driver know you intend to get off.