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London Underground - CSA1 & CSA2 (2022 & 2023 applications)
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kinkywinpat
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Regarding your role play, I think the actors are harsh generally. With mine , it was a man who was sleeping on a chair waiting for a train and put his feet on a seat and he is not allowed to do that, I tapped on the chair as you are not allowed to touch , and the moment he woke up he was already screaming at me to leave him alone. At first that caught me off guard but I kept going, I politely asked him to put his feet down that there may be someone who may like to seat and may not be confident enough to approach him to tell him they want to seat. He kept screaming at me to leave him alone! I told him I understand he is tired and he wants to sleep but it's not nice having his feet on the chair but I would definitely leave him alone once he takes his feet off the chair , he refused but continued to scream at me then I started asking him personal questions like "is everything ok at home, that he seems to annoyed , did anyone upset him, does he need a glass of water cos I can see he looks too tired , that's where I think I caught him because I realised when I started asking him about his personal welfare , he became calm and started talking about how he left the pub few minutes ago and had loads of drinks and really needs to go home. Then I said ok that's fine but can he take off his legs first from the seat then I can see how I can help him, he still refused, then I gave him a light threat that I would have to call btp as this is classed as an anti social behaviour, after asking him so many times to take his feet down and he is still refusing , I would have to call btp. he then immediately took his feet off the seat and then I told him sadly he can't travel as i heard him say that he has had a few drinks so he is a danger to himself and the passengers , he started screaming again, I refused him travel and told him I will speak to my supervisor so we can see how we can help him get to his destination and that if he has a family we can reach by calling them to come pick him up. He said he doesn't have any so I told him I would call btp so that they can help get him home but unfortunately he can not travel , then I showed him the way out , he was still screaming while leaving.
Accessor said I passed.
So just to let you know that it can be hectic at a point I almost gave up cos the passenger was just refusing to do anything I ask of him. Regarding your busking passenger , you did well but I don't know what they really wanted.
Did you mention it to the recruitment team during onboarding?
If you did then it may be honoured
I feel like if the head of recruitment read this, he/she would have offered you the job.
Hi @bluegoblin7
Which path would you advise one to go through out of the CSA and the Revenue Control Officer Route when considering long term career growth for an immigrant in the system based on your rich experience?
And which of the two do you think has a fulfilling career path and easy to climb through the ranks?
Thank you
Which path would you advise one to go through out of the CSA and the Revenue Control Officer Route when considering long term career growth for an immigrant in the system based on your rich experience?
And which of the two do you think has a fulfilling career path and easy to climb through the ranks?
Thank you
Hi all - new member here! I've finished my 3rd assessments for the CSA2 role and was informed that I had passed
I thought I would share my experiences and notes here for those who are applying for a CSA 2 role and/or undergoing the assessments. This forum has really helped me with some of my own initial questions and queries so I thought I'd share the love in return.
I hope you find these useful!
Please note: I am currently unemployed so was readily available to take the tests and attend assessments - so naturally this may differ from your own experiences especially in regards to time. I also have had a long career within customer services roles so have the experience with approaches, in dealing with certain situations, managing complaints and escalations etc. So while I may have a little "advantage" I feel as long as you know how to talk to people, can empathise and find solutions - you'll be fine.
Update: I'm currently waiting to complete their security checks so no start date confirmed. I will update here with my own application as and when I have them
Location of assessments: Ashfield House, West Kensington (I know some people got Stratford but this option wasn't ever made available to me - despite being so much nearer to where I live! )
Overall length of time taken: Just under a month; from submitting the application online via their vacancy - to confirmation I'd passed the final assessments.
Results turn around time: The first online tests - I received a response within a week. After the 2nd assessments - I received a response within 3-4 days. The final assessments - I was informed on the day at the end of completion. Booking the next part of any next stage assessments were made available to me almost immediately (like within the same day) after I received a response/confirmation I'd passed to the next stage.
Assessment 1: Online tests aka Mindgage + Dilemmas (Customer Service)
I had previously done these (several years back) but didn't pass - because I went with my "gut" too often or "what I would do". So I would advise NOT to do that when completing these tests and think "what would they want me to put" (i.e. the corporate answer!)
The first part of the test is a multiple choice where you have to select what you would do most or least. 100% use the above mentality when answering here as they're NOT looking for your opinion but rather the text book/corporate answer. The next parts involve patterns and mazes... I can't really give hints here as it's simply acting upon what you see and doing your best to react in time. Some of the puzzles involve putting numbers in order of lowest to highest (i.e. you see the numbers 3, 1 and 2 - so you select 1, then 2, then 3 - pretty easy). The numbers do get a little complicated (such as some involving maths and decimal points - but nothing too taxing). My maths isn't terrific and I think I got about 80% right. The maze part is the most frustrating part and there's no real advise I can give here other than trial and error and working as fast as possible - while remembering the routes you've taken. I didn't complete at least 1 of the mazes.
Difficulty: Mild-easy. It really is mostly about your reading and reaction time. So as long as you can read well, have a basic understanding of maths and are quick to click when needed - you'll do fine.
Assessment 2: Written Communication Test and a Data Interpretation Test
This was done in a 3 parts.
The first is based around grammar and spelling; you read a "notice board" and look for spelling mistakes. Then you take a section of that notice and re-write it - with the CORRECT grammar. Nothing too taxing and you're told how many mistakes you're looking for (15 in total I think).
The next part was looking at tickets or documents and identifying why they are valid or invalid (i.e. if a travel card is valid on a specific date, zone or route). There's a few credit card ones that will be thrown at you - but it's mostly just figuring out if they have contactless options. Don't be afraid to say there's nothing wrong with a card as sometimes there isn't or choosing the "something else is wrong/non specific" answer.
The final part is map reading. If you can do basic map coordination (i.e. understand how to use it and find a station) you'll do fine. You get given a map to use with an index at the back with station locations and a timetable of departing trains on a specific route. Again, nothing too taxing as long as you can find the stations. The idea with this test is that you know HOW to read their map and get the right information when asked for it.
Difficulty: Easy-very easy. If you have a good grasp of English, can read and write well - you'll do fine. The grammar test is easy and you'll fly through it if you have this down. A little understanding of how travel cards work (specifically with where to locate information) will help in the 2nd part - so use the sample they send you. It literally is mostly just that - look at a travel card and identify what's wrong with it (if anything). Some stuff won't be so obvious (hint: one of the cards I looked at was for the correct day and month but had the wrong year) but they aren't designed to catch you out. It's really just checking and going with the most obvious issue - which I found was usually that the card was not in date. The credit card ones will be the ones I think most will get thrown by but again it's just looking at it and identifying if something is wrong with it - if at all. The map reading exercise isn't too hard as long as you know how to find a station and get the information they ask (like how many zones or stations you pass from point A-B). Most of the questions only ask for one bit of information so you needn't get too worried. The key take aways for this entire assessment is read and write English well is fundamental. Your ability to READ instructions and confirm information will be the key things tested. The last bit of important advice I'd give here is PACING; You gotta keep up with your timing. I'd say really listen to your trainer, take a few moments to read the scenario or question then answer. Aim to answer the whole thing and then when complete - go back and check your answer but try not to change too much. Your first instinct is usually correct. But the point is the more you answer - the better chance you have of passing. Avoid missing any questions as you're basically depriving yourself of a mark or two. So keep a good pace throughout.
Assessment 3/4: Role Play & SBI (Scenario-Based Interview)
This was the part of the assessment that most people find most daunting and (from what I hear) a lot fail. Which is sad as while I came in with a lot of nerves - it was mostly due to not knowing what to expect. But provided you know how to communicate, can show off GOOD customer service - with a dash of compassion and empathy - while providing simple and effective resolutions - you'll do fine.
The example RP scenarios that have been shared in this forum include: homeless person on train, person with their feet up on seats, busker busking without a license, drunk person on train and person who had lost their belongings. I won't specifically share what I had (as I don't want to be identified from their talent pool) but what I will say is to read the materials they give you, make sure to call upon it if needed and get ready to offer map advise. I wouldn't overthink it tbh as you may not get any of these scenarios! So just focus on the simple things; what is the issue, what are your resources/sources of information, anything to help identify or help the customer, de-escalating the situation and keep calm with a smile on your face. I personally didn't fully "resolve" my scenario (i.e. with the customer walking off) but felt I had offered enough help and advise and showed enthusiasm to be of assistance.
The scenario based interview; mine was split into two parts. A scenario that I had to break down and advise how I would handle it with any considerations I would have had and then a question about a past experience involving a difficult customer. The first scenario is about knowing WHAT to prioritise, who or what your resources are and providing good customer service. If we use the spillage and angry customer fighting with other customers scenario - I'd tackle the spillage first as it's a health and safety issue and can be considered a "quick fix". Then address the angry customer. Considerations here would be to calm the customer and perhaps find out WHY they are so agitated. Is it because they are drunk? Injured? Has a disability etc? I would advise you to break down whatever scenario you get as simply as possible and not make it complicated; the simplest answer is often times the best answer! For the "can you give me an example of" question - having done so many interviews (either as an applicant or the one holding an interview) I went with a tried and tested template that you can cater for your own "example"...
A customer has an issue with X. They've complained to you or your team X amount of times and are getting no where. The complaint is escalated to you to deal with and you offered XYZ to try and resolve it.
This becomes about you articulating your reasons for doing something, showing empathy for the complaint, the customer (due to how often they have complained) and the situation itself - while also having an idea of how you influenced the situation to get a "good" outcome (be it that you were the one who offered the final resolution that the customer accepted). Some here have recommended using the STAR method with scenarios - which DOES help you structure your answer and I personally used. But I find that understanding the situation and offering resolutions, while showing empathy towards your customers (always assume that there may be more to it than you can see/read) will go a long way in helping you structure your responses. Also it helps to have a "reflector-y" approach to your answers: I.e. what would you do differently next time and/or what can you do to make it easier to deal with.
Difficulty: Mild. I feel these last two are down to you managing two things: your composure and answers. Don't go in there like a bag of nerves and stay cool, calm and as collected as possible (as they'd expect that of you if you got the job!!!). You won't know all the answers but it's about showing them how your mind thinks and analyses the situations presented to you (remember: simplicity is key). Don't go overboard and stay as natural to yourself as possible (coz it's YOU they'll be looking at). And of course - put yourself in the customers shoes (How would YOU want that handled?). You don't need to be Super Customer Service Assistant guy but someone who knows what it takes.
Overall I kinda enjoyed the assessments and thought it wasn't too difficult. However (from my own CS backgrounds) I can identify why people would struggle and/or fail.
I'm open to try and answer questions from others if I didn't answer it in (this lengthy) post!
I thought I would share my experiences and notes here for those who are applying for a CSA 2 role and/or undergoing the assessments. This forum has really helped me with some of my own initial questions and queries so I thought I'd share the love in return.
I hope you find these useful!
Please note: I am currently unemployed so was readily available to take the tests and attend assessments - so naturally this may differ from your own experiences especially in regards to time. I also have had a long career within customer services roles so have the experience with approaches, in dealing with certain situations, managing complaints and escalations etc. So while I may have a little "advantage" I feel as long as you know how to talk to people, can empathise and find solutions - you'll be fine.
Update: I'm currently waiting to complete their security checks so no start date confirmed. I will update here with my own application as and when I have them
Location of assessments: Ashfield House, West Kensington (I know some people got Stratford but this option wasn't ever made available to me - despite being so much nearer to where I live! )
Overall length of time taken: Just under a month; from submitting the application online via their vacancy - to confirmation I'd passed the final assessments.
Results turn around time: The first online tests - I received a response within a week. After the 2nd assessments - I received a response within 3-4 days. The final assessments - I was informed on the day at the end of completion. Booking the next part of any next stage assessments were made available to me almost immediately (like within the same day) after I received a response/confirmation I'd passed to the next stage.
Assessment 1: Online tests aka Mindgage + Dilemmas (Customer Service)
I had previously done these (several years back) but didn't pass - because I went with my "gut" too often or "what I would do". So I would advise NOT to do that when completing these tests and think "what would they want me to put" (i.e. the corporate answer!)
The first part of the test is a multiple choice where you have to select what you would do most or least. 100% use the above mentality when answering here as they're NOT looking for your opinion but rather the text book/corporate answer. The next parts involve patterns and mazes... I can't really give hints here as it's simply acting upon what you see and doing your best to react in time. Some of the puzzles involve putting numbers in order of lowest to highest (i.e. you see the numbers 3, 1 and 2 - so you select 1, then 2, then 3 - pretty easy). The numbers do get a little complicated (such as some involving maths and decimal points - but nothing too taxing). My maths isn't terrific and I think I got about 80% right. The maze part is the most frustrating part and there's no real advise I can give here other than trial and error and working as fast as possible - while remembering the routes you've taken. I didn't complete at least 1 of the mazes.
Difficulty: Mild-easy. It really is mostly about your reading and reaction time. So as long as you can read well, have a basic understanding of maths and are quick to click when needed - you'll do fine.
Assessment 2: Written Communication Test and a Data Interpretation Test
This was done in a 3 parts.
The first is based around grammar and spelling; you read a "notice board" and look for spelling mistakes. Then you take a section of that notice and re-write it - with the CORRECT grammar. Nothing too taxing and you're told how many mistakes you're looking for (15 in total I think).
The next part was looking at tickets or documents and identifying why they are valid or invalid (i.e. if a travel card is valid on a specific date, zone or route). There's a few credit card ones that will be thrown at you - but it's mostly just figuring out if they have contactless options. Don't be afraid to say there's nothing wrong with a card as sometimes there isn't or choosing the "something else is wrong/non specific" answer.
The final part is map reading. If you can do basic map coordination (i.e. understand how to use it and find a station) you'll do fine. You get given a map to use with an index at the back with station locations and a timetable of departing trains on a specific route. Again, nothing too taxing as long as you can find the stations. The idea with this test is that you know HOW to read their map and get the right information when asked for it.
Difficulty: Easy-very easy. If you have a good grasp of English, can read and write well - you'll do fine. The grammar test is easy and you'll fly through it if you have this down. A little understanding of how travel cards work (specifically with where to locate information) will help in the 2nd part - so use the sample they send you. It literally is mostly just that - look at a travel card and identify what's wrong with it (if anything). Some stuff won't be so obvious (hint: one of the cards I looked at was for the correct day and month but had the wrong year) but they aren't designed to catch you out. It's really just checking and going with the most obvious issue - which I found was usually that the card was not in date. The credit card ones will be the ones I think most will get thrown by but again it's just looking at it and identifying if something is wrong with it - if at all. The map reading exercise isn't too hard as long as you know how to find a station and get the information they ask (like how many zones or stations you pass from point A-B). Most of the questions only ask for one bit of information so you needn't get too worried. The key take aways for this entire assessment is read and write English well is fundamental. Your ability to READ instructions and confirm information will be the key things tested. The last bit of important advice I'd give here is PACING; You gotta keep up with your timing. I'd say really listen to your trainer, take a few moments to read the scenario or question then answer. Aim to answer the whole thing and then when complete - go back and check your answer but try not to change too much. Your first instinct is usually correct. But the point is the more you answer - the better chance you have of passing. Avoid missing any questions as you're basically depriving yourself of a mark or two. So keep a good pace throughout.
Assessment 3/4: Role Play & SBI (Scenario-Based Interview)
This was the part of the assessment that most people find most daunting and (from what I hear) a lot fail. Which is sad as while I came in with a lot of nerves - it was mostly due to not knowing what to expect. But provided you know how to communicate, can show off GOOD customer service - with a dash of compassion and empathy - while providing simple and effective resolutions - you'll do fine.
The example RP scenarios that have been shared in this forum include: homeless person on train, person with their feet up on seats, busker busking without a license, drunk person on train and person who had lost their belongings. I won't specifically share what I had (as I don't want to be identified from their talent pool) but what I will say is to read the materials they give you, make sure to call upon it if needed and get ready to offer map advise. I wouldn't overthink it tbh as you may not get any of these scenarios! So just focus on the simple things; what is the issue, what are your resources/sources of information, anything to help identify or help the customer, de-escalating the situation and keep calm with a smile on your face. I personally didn't fully "resolve" my scenario (i.e. with the customer walking off) but felt I had offered enough help and advise and showed enthusiasm to be of assistance.
The scenario based interview; mine was split into two parts. A scenario that I had to break down and advise how I would handle it with any considerations I would have had and then a question about a past experience involving a difficult customer. The first scenario is about knowing WHAT to prioritise, who or what your resources are and providing good customer service. If we use the spillage and angry customer fighting with other customers scenario - I'd tackle the spillage first as it's a health and safety issue and can be considered a "quick fix". Then address the angry customer. Considerations here would be to calm the customer and perhaps find out WHY they are so agitated. Is it because they are drunk? Injured? Has a disability etc? I would advise you to break down whatever scenario you get as simply as possible and not make it complicated; the simplest answer is often times the best answer! For the "can you give me an example of" question - having done so many interviews (either as an applicant or the one holding an interview) I went with a tried and tested template that you can cater for your own "example"...
A customer has an issue with X. They've complained to you or your team X amount of times and are getting no where. The complaint is escalated to you to deal with and you offered XYZ to try and resolve it.
This becomes about you articulating your reasons for doing something, showing empathy for the complaint, the customer (due to how often they have complained) and the situation itself - while also having an idea of how you influenced the situation to get a "good" outcome (be it that you were the one who offered the final resolution that the customer accepted). Some here have recommended using the STAR method with scenarios - which DOES help you structure your answer and I personally used. But I find that understanding the situation and offering resolutions, while showing empathy towards your customers (always assume that there may be more to it than you can see/read) will go a long way in helping you structure your responses. Also it helps to have a "reflector-y" approach to your answers: I.e. what would you do differently next time and/or what can you do to make it easier to deal with.
Difficulty: Mild. I feel these last two are down to you managing two things: your composure and answers. Don't go in there like a bag of nerves and stay cool, calm and as collected as possible (as they'd expect that of you if you got the job!!!). You won't know all the answers but it's about showing them how your mind thinks and analyses the situations presented to you (remember: simplicity is key). Don't go overboard and stay as natural to yourself as possible (coz it's YOU they'll be looking at). And of course - put yourself in the customers shoes (How would YOU want that handled?). You don't need to be Super Customer Service Assistant guy but someone who knows what it takes.
Overall I kinda enjoyed the assessments and thought it wasn't too difficult. However (from my own CS backgrounds) I can identify why people would struggle and/or fail.
I'm open to try and answer questions from others if I didn't answer it in (this lengthy) post!
On the day you passed the Roleplay/SBI how long after did you get the email? That you meant to send off all your documents? As the form I got said was to wait to get the offer email.
bluegoblin7
Established Member
Is this 'last week' as in week 2 or 'last week' as in week 4? For Ashfield House-based training it is incredibly unlikely you'll be able to take any time off, as there isn't any time to 'catch up' built into the training course. This is standard across all LU roles for classroom training.
If it's week 4, which by all accounts now appears to be live-learning on your station, it should be possible - you may need to work either the Sunday prior or the Saturday after in lieu, or you might be able to use a leave day.
Either way - if you haven't already, mention it to the onboarding team ASAP and mention it also to your Trainer/the Training Manager on day 1. It's far more likely something can be sorted out with plenty of notice.
More generally, once you start as a rule be prepared to give at least 28 days' notice for any time off required.
Assuming the RCO role is on an London Underground Limited contract they're much the same, to be honest - once you're in, you can apply for the full suite of internal vacancies regardless of your current role. Obviously working on stations you'll have a lot more experience of that side of things which could be helpful for Supervisor, and when you get upskilled to CSA1 you'll also get some train- or service control-side experience through the likes of SATS (platform duties), detrainments and such like. On the flip side, with RCO you'll get a broad knowledge of the whole network, as well as a more in-depth knowledge around ticketing (but you do get some of this on stations!). Making the jump to Supervisor or Train Operator shouldn't be a problem, but you'd be in a better position for something like Revenue Control Inspector ('old school' revenue) from the RCO role imo. Equally, there's limited 'direct' promo opportunities within Revenue Control than there are on Stations.
If the RCO role is on a Transport for London contract, absolutely take the CSA2 job. The pros/cons are largely as the same above, but LUL contracts are significantly stronger and in your benefit than a TfL one.
Many thanks for this. I appreciate the detailed explanation
Hi, when you let the lady go through the gate, it's important to remember that she is a busker. There is a possibility she may start busking on the train or platform. You need to show more empathy towards her, as homeless people are human too.
Did you engage with her by addressing her as "madame"? Did you introduce yourself and ask for her name? It's important to listen to her without overpowering the conversation. Lastly, offer her coffee or a snack, considering they are homeless. You went the extra mile and prevented her from going through the barriers.
How do i find out what my provisional start date is? Iv just completed the screening process last week, waiting for medical assessment. I selected the end of May as my preference for training but obvs that hasn't happened. I can see that on the reed screening form they put down 30th May as a start date. Im baffled
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Rules need to be followed whilst remaining compassionate. If they don't have a valid ticket, they can't be let through. The actor was even hinting this during the role play. But everything else was done correctly.
Letting people through the gate without paying to give them a free journey and 'letting it slide' is a big no no, this is most likely why you failed unfortunately.
As someone mentioned previously, always say/do what the company would expect you to do, even if it goes against your personal opinion.
From what I know if successful in the role play you will be asked to do the interview straight away.
‘If you pass the role play, you will remain and complete a SBI (Scenario-Based Interview)‘.
Definitely CSA, especially considering the salary for CSA1 and RCO is the same.
So what would you do in this situation. If they have no means of payment to exit the station, how would you go about it?
bluegoblin7
Established Member
Officially you take them to a ticket machine and issue a manual excess, or ask them to touch out with a contactless card.
In practice those without tickets will simply be let out.
However, the role play refers to a customer entering - in which case you deny them entry and direct them to the machines.
Ultimately, if you’re allowing ticketless travel by any means you’re not going to pass the role play - prospective staff need to demonstrate integrity, and putting the business’s rules into practice. I don’t think the situation described is overly harsh, nor do I think a manager being in place had any bearing on the outcome. TfL’s recruitment processes are transparent, and the mark schemes are standardised. If you’re that pressed about your result, you can submit a Subject Access Request for further details about your scores.
Hi all i have my written communication and data interpretation test on the 13th. Could anyone give me a heads-up on what might come up?
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Someone said that there would be a paragraph full of grammatical errors. Would this include commas, full stops etc just trying to familiarise myself
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Someone said that there would be a paragraph full of grammatical errors. Would this include commas, full stops etc just trying to familiarise myself
agileflea53
New Member
That's not true. my brother is a train driver now, he done the role play around 5 months ago. his scenario was a guy with no ticket, no means to pay etc. he said he took his details down, forwarded to customer service team and explained the importance of having a valid ticket. the customer was international person with only US dollars. he also let them through the gate, he passed.
He also spoke with managers at his workplace for me, and they said ultimately the goal is to let them through the barrier. at the end of the day 100s of people pass through the barrier every minute, you don't want to hold up everyone and cause delays. you certainly don't have time to be offering homeless people snacks, coffee or whatever, and having a full on 15 min life convo with them. not realistic at all.
bluegoblin7
Established Member
So you’re letting them through the barriers once you’ve taken their details and established a means by which they will pay the fare. Where does that differ from my statement?
With respect, I’ve been ‘on the job’ for a decade and have a wide-ranging network of contacts across TfL, including in recruitment and training. What happens in reality is not necessarily what is being looked for in recruitment.
I would, however, agree with the latter part of your post, which I haven’t quoted. CSAs aren’t social workers.
I passed both role play and the SBI as I was told at the end of both sections and before I left. I was given a sheet of paper to tell me what to do next, but it said wait for the offer email to come in and then you have 5 days to return it.
Sounds like your brother does not work for TfL and did not do the role play with TfL so not sure what relevance his experience is.
'Ultimately the goal is to let them through the barrier' Not sure if you are actually being serious, if that was true then there would be no need for any revenue staff, and everyone would just claim to not be able to pay and travel for free.
If someone doesn't have a ticket then you most definitely do want to be 'holding them up', you don't just let people through because it might delay their journey.
Every situation is different, but I most certainly have 'offered snacks, had a full on 15 min convo' with certain vulnerable people when needed, so to say 'it's not realistic' is simply wrong.
From your two posts on this forum, seems like the correct decision was made at your role play.
Cheers mate, I have my role play coming up so this is extremely helpful! You mentioned that
My last role play, the customer is already in the station, but had no way of getting out as he had no means of paying. How would you go about this?
Same when did you pass?
3 weeks ago, i contacted the High Volume Team, and they had no update.
I had someone in my training group With a similar situation and the trainer was NOT happy. I suggest you push your training date forward so you can attend your event because they are very strict in training and it’s important you don’t miss anything as they will not go back if you’ve missed out
Hello mate,
I’ve just passed my role play and SBI and they said exactly the same as what you said. Have you received your offer yet and have began your training?
Nope still waiting for the offer email before sending over my documents, nope not started training yet.
No way, the guy told me I’d get the offer within 3-5 working days. Did they say the same to you and was he giving me false hope
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