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London Victoria Station Closed 12/11

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ushawk

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Victoria station has been shut and evacuated this evening due to a security alert causing major disruption to Southeastern and Southern services - all trains are being held too and turned back where possible.

Looks like this will be causing disruption for sometime - Victoria is also trending on Twitter in the UK as its being talked about so much !!

Picture from outside the station - looks like the whole area - roads included - should be avoided - https://pbs.twimg.com/media/A7hYgPvCcAEhQRK.jpg

UPDATE - Should be reopen by 19.15 but major disruption to continue for a while.
 
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Mojo

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The fire alarm was activated and the Underground station evacuated at the Bridge about an hour ago and it reopened about 18.10-Ish. As far as I'm aware it only affected the Underground station.
 

tsr

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The fire alarm was activated and the Underground station evacuated at the Bridge about an hour ago and it reopened about 18.10-Ish. As far as I'm aware it only affected the Underground station.

According to the station staff at Blackfriars NR and St James's Park tube, plus automated announcements, the evacuations at both stations were for security reasons. London Bridge (hereafter referred to as LBG; VIC is London Victoria and BFR is Blackfriars) seemingly had its tube station and (briefly) its NR station evacuated.

I was very much caught up in this. I feel I should post my tales of this evening's woes! It's a long post...

When I left Goodge Street tube station sometime between 1745hrs and 1750hrs, the dispatcher was announcing that "London Bridge station is closed and passengers are strongly advised to use alternative stations". There were no further announcements onboard my Northern Line train; there may have been announcements at Embankment, where I changed trains, but I did not hear any; there were none on my District Line train to Victoria.

On exiting Victoria in what began as a normal manner sometime around or before 1810hrs, it quickly became apparent that there was severe overcrowding on the stairs to the NR concourse from the Victoria Line ticket hall. I surmised that the emergency crowd control barriers must have been closed, and I was just about able to see that I must have been correct (I later saw that this was the case from across the road by the bus station). I was unable to proceed to any part of the NR concourse to catch the 1819 VIC>HRH. Crowd control was absolutely terrible and totally disorganised; there were no station or staff announcements until crush conditions in some of the Victoria Line ticket hall occurred. There were absolutely no staff attempting to direct passengers out of alternative exits and no staff were in the station control room by the Victoria Line barriers; passengers were still being sold tickets. At approximately 1817hrs, there was one announcement that passengers requiring VIC NR should be careful of the crowds and that they should consider leaving by an alternative route "as the stairs are now closed to Victoria National Rail station".

There were then a series of muffled announcements that I could only describe as unclear and potentially frightening for passengers about how the District and Circle Line platforms should be evacuated by staff due to "an incident". This was at about 1820hrs. To give you perspective, I was struggling to find a way out that was not packed-out at this point, and was still near the Victoria Line ticket barriers. Shortly after this, there was an announcement that the Southbound Victoria Line platform should be evacuated by platform staff. No formal evacuation alert system seemed to be in operation. The ticket barrier staff did not close the gateline and people were still boarding escalators to the Victoria Line. I did not hear a single evacuation message for the whole station, nor for the Northbound Victoria Line platform (if a staggered evacuation was deemed necessary, this I can understand), although most passengers were, by then, realising something was seriously wrong, and making their way up the very congested stairs near the District and Circle Line gatelines.

I then walked through the many crowds of people outside the entrances to the District and Circle Line concourse, where there were no staff whatsoever and where people were being allowed to wander in, although most were not and the pavement was pretty congested. I helped a few passengers exiting with me to find St James's Park tube station, to which I also went. (Any terrorist would surely have had terrible but "effective" results if they had chosen to detonate a real device amongst or start shooting at any of these crowds I have just mentioned.) At this point I had no idea if there was a wider security alert, nor did I know if the closure of London Bridge was still ongoing. A very polite member of staff at St James's Park advised me not to go to LBG as, and I quote, "I don't know what's going on - something is going on - nor do I know exactly whether or not it's closed", and said that VIC would be closed for "a while". I took a District Line train to BFR, where I made my way to the mainline platforms. I spent a while waiting and discussing the issue with the polite and considerate, but unfortunately very-ill-informed, gateline staff on NR Platform 1. They told me that LBG NR was "sort of" now open after "an earlier evacuation". They thought it was a security alert, and the automatic announcements said so. FCC had some delays stacking up, but I managed to catch the delayed 1905 to Brighton, which arrived with moderate delays at East Croydon, after becoming properly rammed at LBG! I found the total lack of driver announcements on this service very disappointing.

From there I caught a train to my destination (this was a service from VIC, with delays of surprisingly just a handful of minutes, to stations which I won't specify), arriving with around an hour's worth of total delays. Other trains at ECR had delays and alterations of a far greater magnitude - most prominently delayed were the FCC services!

I should add that the above account is from my perspective as (in this case) a passenger; none of the details are fictional or exaggerated.
 
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howittpie

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I got caught up in this as well tryin to get to East Croydon when I arrived at Victoria all trains were showing as delayed or cancelled. While stood on the coentually caughtncourse an announcement was made however to be able to hear it you would need super hearing alot of puzzled looking oax trying to work out what the announcemnet was. Eventually caught a 19.32 train that left on time but was rather busy.

It appears that the tannoy at Victoria needs looking at as it was poor both on the main concourse and on the platforms.
 

greg tingey

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tsr
So you are saying, that in spite of their normal policy of bombarding passengers with loud "announcements" every 15 seconds, LUL...
a] Hadn't a clue
&
b] Didn't say a thing. especially anything useful.
Why am I not suprised?
 

Class377/5

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Considering the cause of the problem at Victoria, it was a hurried evacuation and by the sound of it extremely difficult due to time if day.

FCC services were hit fairly hard by Victoria services with one heavily delayed at Three Bridges northbound due to congestion.
 

oversteer

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I sympathise with those travelling at Victoria and LBG (I thought something was up when I saw how busy Bank was) but in fairness to staff, what can they say, other than "an incident" ?

People are now just minded to think that "incident" means something sinister and threatening, but what can be announced? "Fire alarm" "Alarm condition" "Ongoing situation" - none of which would placate people if they were of a nervous disposition !

I guess staff have to act very quickly at Underground situations to prevent crush situations occuring, or people being pushed off platforms onto tracks etc, especially at rush hour at major stations. So using the PA might be the only option for this.
 

D1009

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I can't help thinking whether the situation would have been handled differently had it occurred during the Olympics ?
 

EM2

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I can't help thinking whether the situation would have been handled differently had it occurred during the Olympics ?
I doubt it. There is a procedure to be followed, whether it's peak time, the middle of the night, the Olympics or an evening in November.
It appears (from various Twitter messages) that there was a suspicious item of luggage, and to evacuate a station for this reason is not done on a whim (I've never known it happen in five years working at a major station).
 

tsr

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tsr
So you are saying, that in spite of their normal policy of bombarding passengers with loud "announcements" every 15 seconds, LUL...
a] Hadn't a clue
&
b] Didn't say a thing. especially anything useful.
Why am I not suprised?

Not exactly - I am saying that a) none of the customer-facing staff appeared to have a clue about what to do next, and there didn't seem to be any information to guide them, although they were very polite and courteous when they appeared, and b) that there were no announcements of a frequency or type that would really have been deemed useful or informative by anyone, although there were a few sporadic announcements, as I have detailed.

What I would strongly point out is that my overall feeling, and that of my fellow customers (or so it seemed), was NOT one of safety, either from a security threat point-of-view or a crowd-control one. That said, there was no "panicking", as such.
--- old post above --- --- new post below ---
I doubt it. There is a procedure to be followed, whether it's peak time, the middle of the night, the Olympics or an evening in November.
It appears (from various Twitter messages) that there was a suspicious item of luggage, and to evacuate a station for this reason is not done on a whim (I've never known it happen in five years working at a major station).

Whatever the procedure is, it didn't actually seem to be implemented correctly, especially with regards to crowd control!

The Evening Standard (that wonderful stronghold of accuracy :P ) has posted an article that seems to imply that it was due to a suspicious (later deemed safe) item of luggage in the left-luggage area. One wonders if, in light of this, such facilities should be within the main part of the station concourse, but I doubt there are currently few alternatives at VIC.
 

Mojo

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According to the station staff at Blackfriars NR and St James's Park tube, plus automated announcements, the evacuations at both stations were for security reasons. London Bridge (hereafter referred to as LBG; VIC is London Victoria and BFR is Blackfriars) seemingly had its tube station and (briefly) its NR station evacuated.

I don't know about the NR station at the Bridge, but on the Underground station, the evacuation was definitely caused by a fire alarm being activated in a ventilation area. The all clear was given at 18.04.
 

ushawk

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I doubt it. There is a procedure to be followed, whether it's peak time, the middle of the night, the Olympics or an evening in November.
It appears (from various Twitter messages) that there was a suspicious item of luggage, and to evacuate a station for this reason is not done on a whim (I've never known it happen in five years working at a major station).

Think this is the 2nd security alert at Victoria this year, the Southern platforms were closed earlier on in the year - though that was only for about 20 minutes.
 

tsr

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I don't know about the NR station at the Bridge, but on the Underground station, the evacuation was definitely caused by a fire alarm being activated in a ventilation area. The all clear was given at 18.04.

So why did FCC's staff at BFR think that the whole of the NR and LU stations at LBG were evacuated due to a security alert? Why were there announcements on the platforms at BFR about delays due to a security alert at LBG? Why did a friend of mine who caught a train at about 1730 at LBG say that the LU concourse was being evacuated due to a security alert (it appeared the NR concourse was evacuated after this time)? Why did the member of staff at St James's Park advise me not to go to LBG, even though it was, by this time, about 1830hrs, and he was in radio contact with other staff?

Something doesn't add up. I'm not exaggerating or making this up, as I said above. I was actually "on the ground", and I don't just go round imagining things when I'm trying to commute on a Monday evening!
 

NathanPrior

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Got this on tfl now:

Southern

Disrupted into and out Victoria due to a security alert. London Underground accepts tickets via reasonable routes.

Bad day again
 

Mojo

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Just because a member of staff says something is happening; it does not mean it is. Perhaps the members of staff got confused and thought the security alert applied to both stations, or they forgot/did not hear the all clear message about London Bridge. There may also have been a security alert at the NR station at London Bridge, although I see no mention of this looking back.
 

tsr

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Got this on tfl now:

Southern

Disrupted into and out Victoria due to a security alert. London Underground accepts tickets via reasonable routes.

Bad day again

I don't think so - I suggest you clear the cache on your web browser! I think you're picking up on last night's issues because your computer has stored the information.

I may yet be proved wrong.
--- old post above --- --- new post below ---
Just because a member of staff says something is happening; it does not mean it is. Perhaps the members of staff got confused and thought the security alert applied to both stations, or they forgot/did not hear the all clear message about London Bridge. There may also have been a security alert at the NR station at London Bridge, although I see no mention of this looking back.

I know that, but multiple members of staff are rarely going to say the same incorrect thing almost simultaneously, in my experience.
 

NathanPrior

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I don't think so - I suggest you clear the cache on your web browser! I think you're picking up on last night's issues because your computer has stored the information.

I was out all last night until 10:15 and didn't go on tfl at all ;)
 

tsr

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I was out all last night until 10:15 and didn't go on tfl at all ;)

Hang on - are you suggesting you do have the wrong information, or that there is a security alert that all the websites and systems that I have just checked (yes, with a full refresh!) do not know about?

Just wondering! :)
 

ushawk

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Very delays it coming up with that, certainly no new security alert.

However, there are problems at Chingford so at least thats correct !!
 

tsr

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I've got this on my android

That no longer applies. TfL do seem to put that page at the bottom of the priority list for their updating process...

Very delays it coming up with that, certainly no new security alert.

However, there are problems at Chingford so at least thats correct !!

Quite! How confusing! I'm not hearing ANYTHING about any new alert, so I think we can assume that there isn't one, for now. It wouldn't surprise me, though, hence why I took it seriously.
 

tsr

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No delays according to my cross country app

Yes. All services seem to be running as scheduled. There are some minor delays through Redhill due to congestion caused by an earlier train fault, but, apart from that, everything seems to be fine.

Right... now I've "jinxed" it... :o
 

philjo

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THe screens at several FCC GN stations this evening have been stuck showing the message "LU good service operating" (or similar) and not showing anything regarding the departure times for the FCC services - this was the case at Potters Bar, Hatfield and WGC about an hour ago.
 

tsr

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THe screens at several FCC GN stations this evening have been stuck showing the message "LU good service operating" (or similar) and not showing anything regarding the departure times for the FCC services - this was the case at Potters Bar, Hatfield and WGC about an hour ago.

At least it's true (at the moment) and probably was then!
 
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