They are aware because they removed it.
Certain items are reliant on things such as couplings that resided in the Kuju folder. Since TS2013, elements of this structure are not available to new users by default, hence the removal of items in order to modify them, reducing their reliance on this structure.
Who was telling them how to run their business? RSC can run it how they like, in exactly the same way that I can choose to spend my hard earned cash how I like - if you catch my 'drift'...In all honesty, I'm not sure it's mine, yours or anyone elses place on how to tell RSC how to run their business.
You hit the nail on the head, when you used the word "customer". That is what we are - customers - and, from a customer relations point of view, it's better to keep us fully informed as to where issues are and why they've happened. Rough analogy - if your car broke down, would you be satisfied with an explanation that the repair man knew what the problem was and was working to get it fixed? I wouldn't.Telling you they are aware and that it will be re-uploaded is all a customer really needs to be aware of.
Who was telling them how to run their business? RSC can run it how they like, in exactly the same way that I can choose to spend my hard earned cash how I like - if you catch my 'drift'...
You hit the nail on the head, when you used the word "customer". That is what we are - customers - and, from a customer relations point of view, it's better to keep us fully informed as to where issues are and why they've happened. Rough analogy - if your car broke down, would you be satisfied with an explanation that the repair man knew what the problem was and was working to get it fixed? I wouldn't.
Why not? Customers do so all the time in all industries, seems a bit odd that you'd say such a thing actuallyIn all honesty, I'm not sure it's mine, yours or anyone elses place on how to tell RSC how to run their business.
Why not? Customers do so all the time in all industries, seems a bit odd that you'd say such a thing actually
Thanks for the replies guys, I guess I just wait then?
What? Telling someone how to run their own business?
How exactly is telling a firm that you're not happy with the level of service they're offering telling them how to run their business? One of the irritations with people in this country is, we never complain - we simply accept shoddy service...
Which part of the service is shoddy? Do you own the items and they dont work?
Anyway, I think we'll just have to agree to disagree.
Just the same as telling a TOC that a decision they made about a train service alteration was a stupid one, because those in control have no experience with either customer service, or running a railway, surely?What? Telling someone how to run their own business?