Yesterday I took my eldest son to Luton Airport from Bedford (friends and family railcard) I checked online for the price of same day return £10.95 for 1 ad 1 ch with railcard.
I prefer face to face customer service so decided to pay at the station and the cashier told me £13.45 I asked for explanation and gone through what I wanted and he told me railcards can’t be used to the airport so I had to buy return to Luton Airport Parkway with discount and purchase a separate ticket to the airport on the shuttle bus. I showed online and he said it was online only and TVMs wouldn’t do it, I went to a TVM and got the £10.95 fare.
According to his colleague they had rules put in place and the regulator for the fares say they aren’t allowed to sell through tickets with railcards.
What am I missing here? Or have they made something up completely?
Six years I’ve made this journey regularly and never paid any different fare at the windows to a TVM or online.
Thanks
I prefer face to face customer service so decided to pay at the station and the cashier told me £13.45 I asked for explanation and gone through what I wanted and he told me railcards can’t be used to the airport so I had to buy return to Luton Airport Parkway with discount and purchase a separate ticket to the airport on the shuttle bus. I showed online and he said it was online only and TVMs wouldn’t do it, I went to a TVM and got the £10.95 fare.
According to his colleague they had rules put in place and the regulator for the fares say they aren’t allowed to sell through tickets with railcards.
What am I missing here? Or have they made something up completely?
Six years I’ve made this journey regularly and never paid any different fare at the windows to a TVM or online.
Thanks