ivorytoast28
Member
Tonight at Redhill station the 19:18 service to Luton was scheduled to depart from platform 2.
However, a freight train pulled into platform 2 as we were waiting and so it was moved to platform 0 about 10 minutes before departure. At 19:17:40 they announced it would now be departing from platform 2 again. I wasn't overly bothered about which service i was getting so I'd only just left platform 2 and jumped back up the stairs
As I reached the top the train was arriving and so i gestured to the railway staff member (Dispatcher?) on the platform, "make sure you hold it for them" pointing at those on platform 0. He said "sorry about that will do". Assuming he would I walked up the train a few carriages and before the clock even hit 19:18 the doors slammed shut and it left. Now as i say i wasn't personally bothered about missing it and that was my fault for walking up the platform. But noone else who was waiting on platform 0 managed to board on time including lots of elderly people. Luckily the next Thameslink core service is in a few minutes but this feels entirely wrong that passengers are forced to miss trains and the platform staff did nothing to stop it leaving on time as people were boarding.
If you followed exactly what the railway told you to do, you miss that train
However, a freight train pulled into platform 2 as we were waiting and so it was moved to platform 0 about 10 minutes before departure. At 19:17:40 they announced it would now be departing from platform 2 again. I wasn't overly bothered about which service i was getting so I'd only just left platform 2 and jumped back up the stairs
As I reached the top the train was arriving and so i gestured to the railway staff member (Dispatcher?) on the platform, "make sure you hold it for them" pointing at those on platform 0. He said "sorry about that will do". Assuming he would I walked up the train a few carriages and before the clock even hit 19:18 the doors slammed shut and it left. Now as i say i wasn't personally bothered about missing it and that was my fault for walking up the platform. But noone else who was waiting on platform 0 managed to board on time including lots of elderly people. Luckily the next Thameslink core service is in a few minutes but this feels entirely wrong that passengers are forced to miss trains and the platform staff did nothing to stop it leaving on time as people were boarding.
If you followed exactly what the railway told you to do, you miss that train
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