What a depressing story (and I don't just refer to being in a huge shopping mall, which I would find depressing anyway!).
Someone makes a mistake and so what do we do? Helpfully point out the error to them with a supportive smile? Have a quiet chuckle and wonder how long the mistake will stay there before someone corrects it? Take a picture and post it on the internet for the amusement of others? Just quietly and kindly correct it for them?
No. We are so pre-occupied with ourselves that we only think of our rights, making a complaint and accusing the poor person who made the mistake of a "rip-off" when we don't get what we want.
I haven't read such a sad story on here for a while. We all make mistakes, frequently. That's all part of life, while it lasts.
What a depressing story (and I don't just refer to being in a huge shopping mall, which I would find depressing anyway!).
Someone makes a mistake and so what do we do? Helpfully point out the error to them with a supportive smile? Have a quiet chuckle and wonder how long the mistake will stay there before someone corrects it? Take a picture and post it on the internet for the amusement of others? Just quietly and kindly correct it for them?
No. We are so pre-occupied with ourselves that we only think of our rights, making a complaint and accusing the poor person who made the mistake of a "rip-off" when we don't get what we want.
I haven't read such a sad story on here for a while. We all make mistakes, frequently. That's all part of life, while it lasts.
But, is it not the case that the customer is always right.
The shop in question was wrong to promote the set at a lower price, but still should have honoured the price shown on display.
But, is it not the case that the customer is always right.
Absolutely not.But, is it not the case that the customer is always right.
The shop in question was wrong to promote the set at a lower price, but still should have honoured the price shown on display.
But, is it not the case that the customer is always right.
but, is it not the case that the customer is always right.
The shop in question was wrong to promote the set at a lower price, but still should have honoured the price shown on display.
But, is it not the case that the customer is always right.
The shop in question was wrong to promote the set at a lower price, but still should have honoured the price shown on display.
What is the difference between these two scenarios then
If the price is wrong by being too high, they have seen it and handed over the money and the shop have sold it to them, then the customer has accepted the contract and nothing more can be done. I can't buy a packet of biscuits for £1 in Tescos, and then run off to Trading Standards because they were £.50 in Asda.
What is the difference between these two scenarios then - Firstly, what the OP has described happened, and secondly, a wrong price on an item in a supermarket where you will have bought the item alongside many other items and not immediately realise you have been "overcharged" until after you have made payment, and possibly seeing the receipt on arriving home? There is a process called price integrity where items are checked constantly to make sure the price is correct. The supermarket can be at risk of being in hot water by overcharging. So along those lines, what if the OP had gone into Modelzone with £2000 to spend there on a large layout and discovered on arriving home that he had been overcharged for the train pack he "thought" was on a special offer? Could that possibly be a trading standards matter?
What I'm describing is the shelf label saying 58p and dicovering on your receipt that the item came up as 79p for example. There is something you can do - you take it back to the store and some supermarkets are happy to refund twice the difference to keep the customer happy.
But, is it not the case that the customer is always right.
More often or not, it's the customer who is wrong by displaying sheer ignorance.