National Rail Enquiries - Can it Get Any Worse ?

[yorksrob]

Yet again the NRE website seems to have fallen over. This website seems to get more unreliable everytime I use it. Even when you can get it to churn out a train, it frequently doesn't respond to instructions such as via requests.

Someone came on here a year or so ago saying they were working on it. Are they doing something about it now ?

 

[crehld]

It's rubbish and just don't use it anymore unless I really have to!

 

[ainsworth74]

It's rubbish and just don't use it anymore unless I really have to!

Agreed! I use FastJP for journey planning, BR Fares for looking up walk on fares and restrictions and TOC websites to check advances. I only really use NRE for 'Stations Made Easy' (but even then there are a growing number of stations where it is no longer accurate) and for checking future engineering works.

Terrible website and I think it is shocking that this is the one of the main points of contact for many people looking for information.

 

[trainophile]

I use it all the time, and it does what I want it to. However my requirements aren't terribly sophisticated, just Live Trains really, to see whether the inbound train I intend to catch is running on time. Unless I'm in a bad signal area it's pretty efficient for my purposes.

 

[ainsworth74]

I use it all the time, and it does what I want it to. However my requirements aren't terribly sophisticated, just Live Trains really, to see whether the inbound train I intend to catch is running on time. Unless I'm in a bad signal area it's pretty efficient for my purposes.

I prefer RealTimeTrains for that and I find it loads much faster than NRE.

 

[trainophile]

I prefer RealTimeTrains for that and I find it loads much faster than NRE.

True! But old habits... I do use RTT to find out which platform I'm going to want.

 

[yorksrob]

The annoying thing is, I actually prefer the NRE layout to mixing desk type websites, if only it would work properly.

 

[MancMetro]

For a long time I had the problem that the timer box would come up when I searched for a journey, but the journey results page would never load. I even took a movie of it and sent it to them, but their outsourced customer enquiries department didn't seem to think it was a problem.

In the last few weeks I noticed the timer box had gone and it was working again, except for tonight of course.

 

[theironroad]

I use the app on my phone a lot and normally it's OK. However this evening for a good period while I was trying to use it it kept saying my phone had no connection despite everything else working fine. It sorted itself eventually.

 

[Swaffrail]

Must say I use it frequently for train times etc plus live departure boards, fares and never have a problem. Must be us privileged southerns again.

 

[trainophile]

I use the app on my phone a lot and normally it's OK. However this evening for a good period while I was trying to use it it kept saying my phone had no connection despite everything else working fine. It sorted itself eventually.

I seem to remember that in the last App update, clicking on "what's new" mentioned among other things a fix for a bug that says you are not connected to the Internet when you are.

I sometimes wonder if there are so many people using it at the same time that it can't accommodate them all.

 

[Mugby]

Some people may have trouble with it on their phones but I've never had any problems with it on my laptop.

 

[cf111]

A couple of weeks ago the journey planner refused to recognise railcards at all for me, it's fixed now though.