A few weeks into using the new site, I am increasingly annoyed by it.
Subjectively, I find the fares matrix much less easy to assess quickly, but more objectively I find that I need more clicks than the old site to achieve the same processes, and buttons which should naturally tend to be towards the right to match the concept of 'progress' are haphazardly scattered in random locations around the screens.
It probably doesn't help that I fell foul of the changeover from the old site to the new site for gift vouchers (when an order was accepted, charged and fulfilled on the old site, generating an 'old' GV code which couldn't be used on the new site, but the old site redemption functionality had already been switched off).
Now, I am finding that almost every attempted purchase on the new site is blighted with either a purchase failure - especially annoying when it's the last AP ticket, and the site doesn't release it back to sale straight away, or this sickly message (after passing AmEx SafeKey):
Oh. Awkward...
The payment system has flagged your payment for a fraud review, and has held the booking.
Hopefully it'll all be approved in a jiffy, either way you'll get an email confirmation of the booking being accepted or cancelled.
If they're taking longer than expected you can contact us
It feels like they're using some embedded third party payment system, as the CVC code box now loads some time after the payment details pages (itself frustrating and less-smooth than the old site, and (worse) uses Flash).
In any event, jiffies don't help. How long am I supposed to sit about waiting? What is a fraud review? Who's finding this awkward?
I have yet to find anything quicker, easier or better about the new site, then - and a very great deal that's worse. :roll:
Edited to add that it seems not to be reliably issuing WiFi codes for Standard bookings, but always issuing them for First bookings..... :roll: :roll:
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