FrodshamJnct
Established Member
Evening all.
I recently booked a hotel through Expedia which is a reserve-at-the-time-of-reservation, pay-on-arrival booking. I'm due to arrive at the hotel on 2nd May 2022. On Sunday (3rd April 2022), the hotel in question took two full lots of the total reservation fee (so 2 x £673). I called Expedia who advised me to take it up with the hotel. I called the hotel who informed me that there'd been a system error and they'd refund me the full amount (£1,346). A refund for one of the £673 transactions was processed this afternoon, but my bank, Nationwide, have charged me a non-sterling transaction fee of £20.14. I called Nationwide and the adviser informed me there was nothing she could do to reverse the non-sterling transaction fee, despite my plea that it seemed unreasonable that I've incurred this charge due to the hotel's administrative error. I have subsequently raised a complaint with Nationwide.
My question is - am I likely to get anywhere with this, or is it something I'm just going to have to swallow? I understand and accept that it is no fault of Nationwide, and technically they don't have to refund me as they did the processing of the non-sterling transaction and have charged me the pertinent fee, but as a matter of good customer service, might they choose to do so?
I recently booked a hotel through Expedia which is a reserve-at-the-time-of-reservation, pay-on-arrival booking. I'm due to arrive at the hotel on 2nd May 2022. On Sunday (3rd April 2022), the hotel in question took two full lots of the total reservation fee (so 2 x £673). I called Expedia who advised me to take it up with the hotel. I called the hotel who informed me that there'd been a system error and they'd refund me the full amount (£1,346). A refund for one of the £673 transactions was processed this afternoon, but my bank, Nationwide, have charged me a non-sterling transaction fee of £20.14. I called Nationwide and the adviser informed me there was nothing she could do to reverse the non-sterling transaction fee, despite my plea that it seemed unreasonable that I've incurred this charge due to the hotel's administrative error. I have subsequently raised a complaint with Nationwide.
My question is - am I likely to get anywhere with this, or is it something I'm just going to have to swallow? I understand and accept that it is no fault of Nationwide, and technically they don't have to refund me as they did the processing of the non-sterling transaction and have charged me the pertinent fee, but as a matter of good customer service, might they choose to do so?