We are writing to inform you that from 1 March 2020 the Northern rail franchise services currently provided by Arriva Rail North Limited (
ARN) will be provided by Northern Trains Limited (
NTL).
We are obliged by law to inform you of changes to any terms and conditions which are relevant to you. We have taken steps to avoid duplication, however, please accept our apologies if you have already received a communication in respect of another ARN service.
As you have made a delay repay claim within the last 12 months ARN holds a record of your personal data. As a consequence of the change to the legal entity responsible for the Northern rail franchise services, on 1 March 2020 ARN intends to transfer the personal data relating to your delay repay claims within the last 12 months to NTL. The transfer of this personal data is intended to enable the process of complaints and refunds.
If you have registered an account on our portal the transfer will also ensure that your account is maintained along with any uploaded season tickets and defined regular journey, enabling you to continue to claim using our one click process.
NTL will be a data controller when it processes your personal data for this purpose.
The transfer will ensure high levels of customer service, irrespective of the legal entity responsible for the Northern rail franchise services. There is more information about this in the NTL privacy notice which is accessible here
www.northern.olrholdings.co.uk/ntlpolicy.
If you decide that you
do not want this transfer of your personal data to NTL to proceed, please contact us prior to 1 March 2020 by sending an email to
[email protected] with a subject line “
DELAY REPAY DO NOT MOVE” and your name and address details in the email.
Please be aware that not allowing the transfer may impact the way ARN provides relevant refunds and other administrative activity.
More information about the change to the legal entity responsible for the Northern rail franchise services can be found at
www.northern.olrholdings.co.uk.
Rest assured ARN will continue to manage any personal data you have provided to ARN safely and securely in accordance with the law. Your existing preferences for the receipt, or otherwise, of communications on promotions and marketing from ARN remain unaffected.
Yours,
The Arriva Rail North Team.