So I was delayed last Sunday using Northern in the Manchester area.
I held a System One All Modes ticket priced at £10.
I've put in the delay repay claim for it to be rejected with the following reasons :
We are currently not in a position to offer Delay Repay compensation for
multi-modal tickets (i.e. tickets that are valid on other modes of transport
in addition to rail) as we do not control the terms and conditions of these
tickets. We have been in discussions with our client, Rail North Partnership,
and they are committed to providing a seamless travel experience to all
passengers between different types of transport and different operators.
Anyone shed some light on why they reject the use of these tickets for delay repay?
But have in the past accepted the GM Wayfarer for a delay repay claim, this was going back 2 years though.
I held a System One All Modes ticket priced at £10.
I've put in the delay repay claim for it to be rejected with the following reasons :
We are currently not in a position to offer Delay Repay compensation for
multi-modal tickets (i.e. tickets that are valid on other modes of transport
in addition to rail) as we do not control the terms and conditions of these
tickets. We have been in discussions with our client, Rail North Partnership,
and they are committed to providing a seamless travel experience to all
passengers between different types of transport and different operators.
Anyone shed some light on why they reject the use of these tickets for delay repay?
But have in the past accepted the GM Wayfarer for a delay repay claim, this was going back 2 years though.