badger1badger
Member
Leeds station and maybe others now have hosts.
Northern has taking the strange decision to take ticket office staff out of the ticket office and put them on the concourse " helping passengers "
This means a window / desk is closed - you can not buy a ticket from a host ......
Is this the best use of Northern employees ? Let's think of information points at Leeds - down by platform 2 a ticket office, further up a network rail information point. Near the barrier is a VTEC info point,on the bridge is another northern rail information point. Plus various other staff walking about the station - TOC staff, network rail staff, security, police .....
What do others think ?
Northern has taking the strange decision to take ticket office staff out of the ticket office and put them on the concourse " helping passengers "
This means a window / desk is closed - you can not buy a ticket from a host ......
Is this the best use of Northern employees ? Let's think of information points at Leeds - down by platform 2 a ticket office, further up a network rail information point. Near the barrier is a VTEC info point,on the bridge is another northern rail information point. Plus various other staff walking about the station - TOC staff, network rail staff, security, police .....
What do others think ?