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ORR accuses TPE of abusing Network Code, changes reporting process

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Starmill

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The Office of Rail and Road (ORR) have at long last acknowledged that TransPennine Express are misusing 'p-coding' to withdraw train services the evening before they're due to run. I'm actually fairly surprised at how far they've been willing to go on the record:
Historically such changes have been made to support the introduction of emergency timetables when poor weather or infrastructure damage has required a wholesale change to train service on a route. Service performance is measured against the replacement timetable instead.

But the ORR said p-codes had been used “differently” over the past year, with late changes made to timetables by withdrawing services when insufficient staff or no appropriate trains were available. “This is an inappropriate application of the Network Code’s provisions on emergency timetables,” it said.
They also stress the need for what they call "full public transparency" - heavily implying that TPE are deliberately not being as transparent as they could. It's good to see at last an official acknowledgement that TPE were never permitted to use p-coding in this manner in the first place, and they have been getting away with it for over a year. The rationale is sensibly put by ORR:
Removing trains from the timetable in this way can mean that a train a passenger expected to catch when they went to bed can disappear from the timetable by the time they leave for the station, unaware that the train has been cancelled
They are also taking steps order to prevent further untruths from being published, they will start counting any p-coding done for resource unavailability separately in order to publish more transparent performance statistics, by considering PPM cancellations or failures alongside any services p-coded due to unavailable resources. They're also asking Network Rail coordinate and reassess the way performance statistics are produced. I wonder if ORR would have been spurred into this if Guardian and other journalists hadn't been hot on it for months now? And how have the Department allowed such a serious failure of senior management overseeing this at one of their contractors?
 
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TT-ONR-NRN

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May put First one step closer to losing TransPennine Express to the OLR, perhaps.
 

gledhill56

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I’m sure it’s a complete coincidence that the number of full cancellations today (44) is significantly lower compared to yesterday (97) following this being published.
 

Goldfish62

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I wonder if the ORR would have reacted if the Guardian hadn't published that article exposing the practice.

Hopefully this'll be the beginning of the end of the "timetable of the day" nonsense.
 

Iskra

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Excellent news. Now they have more incentive to sort their train service out rather than just papering over the cracks with manipulated statistics.
 

Ex-controller

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‘P’ coding has always been done if a cancellation took place before 2200 the previous day. It’s not a new thing and not unique to TPE. ScotRail regularly do it as well during times of traincrew shortages.
 

Starmill

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‘P’ coding has always been done if a cancellation took place before 2200 the previous day. It’s not a new thing and not unique to TPE. ScotRail regularly do it as well during times of traincrew shortages.
That's not correct. CrossCountry, for example, went on the record last year saying that they never p-code a service if the only reason for cancellation is train crew or rolling stock shortage, no matter how long in advance this is known, because it isn't permitted. ORR have now clarified that this is the correct interpretation of the Network Code.

I’m sure it’s a complete coincidence that the number of full cancellations today (44) is significantly lower compared to yesterday (97) following this being published.
Indeed. Very interesting.
 
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