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Oyster pay as you go delay repay - would touch in at last minute matter?

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AndyY

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Joined
10 Dec 2013
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92
Location
Borehamwood
Yesterday, the 21:33 and 21:49 trains from City Thameslink to Mill Hill Broadway were cancelled due to broken rail. The next train which ran was 22:10.

I did not know about the cancellation until I arrived at the station at 21:30. Rather than touch in immediately and wait 40 minutes, I decided to hang around the area until 22:00.

For the first time in a while, I was using Oyster pay as you go. Unlike paper season ticket or travelcard, when I make a delay repay claim, I have to submit the Oyster card statement which shows the touch in time.

Can they argue that because I did not touch in until 10 minutes before departure, I was not delayed for 40 minutes?
 
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Nick66

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19 Jan 2018
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I would just put the timetabled time of departure and the length of delay. At some stations you will never touch in until the platform is announced. I know City isn’t one of those but there’s nothing once you get through the barriers and a couple of coffee shops outside IIRC so totally reasonable. You don’t have to explain yourself unless they reject it.
 
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AndyY

Member
Joined
10 Dec 2013
Messages
92
Location
Borehamwood
Nick66, thank you for your reply.
I am pleased to inform you that the claim has been approved the day after it was submitted, and I will get back 50% of what was paid. This is the fastest approval I have ever seen.
Did you approve my claim by any chance? :)
 
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vinnym70

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3 Sep 2017
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182
That feels like automatic approval based on the trains you had intended to travel on. I've had similar on AGA where claims are approved faster than could possibly expected where human intervention was required. I guess there's some TOCs/journeys/third-party-claim-processors that know a certain journey on a certain train WAS delayed sufficiently to receive compensation to the requested amount without any further diligence being undertaken? Or Nick66 is a great guy. I guess either option is open to interpretation? :)
 
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Nick66

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Joined
19 Jan 2018
Messages
204
No I can’t take the credit! I’ve nothing to do with any TOC just a regular traveller who has made a few claims over the months.
 
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