AndyY
Member
Yesterday, the 21:33 and 21:49 trains from City Thameslink to Mill Hill Broadway were cancelled due to broken rail. The next train which ran was 22:10.
I did not know about the cancellation until I arrived at the station at 21:30. Rather than touch in immediately and wait 40 minutes, I decided to hang around the area until 22:00.
For the first time in a while, I was using Oyster pay as you go. Unlike paper season ticket or travelcard, when I make a delay repay claim, I have to submit the Oyster card statement which shows the touch in time.
Can they argue that because I did not touch in until 10 minutes before departure, I was not delayed for 40 minutes?
I did not know about the cancellation until I arrived at the station at 21:30. Rather than touch in immediately and wait 40 minutes, I decided to hang around the area until 22:00.
For the first time in a while, I was using Oyster pay as you go. Unlike paper season ticket or travelcard, when I make a delay repay claim, I have to submit the Oyster card statement which shows the touch in time.
Can they argue that because I did not touch in until 10 minutes before departure, I was not delayed for 40 minutes?