WesternLancer
Established Member
- Joined
- 12 Apr 2019
- Messages
- 7,232
Agreed - but some of those people then end up with RPIs threatening them with court and criminal action pretty much the 1st time they find out about it - that is not good for customer service or good for an industry the desperately needs people to want to use it again, or swathes of it and the swathes of the services that run are at risk.As much as I agree with your point, ultimately the customer is responsible for ensuring their ticket is valid. To a TOC it is just an invalid ticket.
They could have paid the fare difference or purchased a railcard before travelling.
Re-instating reminder e-mails or a blanket reminder to expired cardholders just seems sensible to me.
But the industry and it's govt 'minders' seem too dysfunctional even to organise that....