My 12 year old daughter (and friend) travelled from Widnes station to Warrington but did not get her "promise to pay" print out. At Warrington she was stopped and given a "PENALTY FARE" of £20 and not allowed to pay. She was unclear on the procedure. I have explained this on appeal but have been unsuccessful. Has anybody any ideas how i can get Penalty services to drop the penalty? Seems harsh for someone of her age.