Phone number for National Rail Enquiries

Discussion in 'UK Railway Discussion' started by Rail Ranger, 13 Aug 2015.

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  1. Rail Ranger

    Rail Ranger Member

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    I am pleased to see that the phone number for National Rail Enquiries has changed to 03457 48 49 50.
     
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  3. causton

    causton Established Member

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    I believe originally they claimed they did not need to change the number, but eventually backed down and did so :)
     
  4. Frontera2

    Frontera2 Member

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    Not true..
     
  5. suzanneparis

    suzanneparis Member

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    Frontera2

    Sorry but I didn't understand your post.

    What's not true?

    Are you saying the number is wrong? Or are you saying that NRE didn't claim that they didn't need to change the number?

    Finally, why is it good/bad that they have changed to that number?
     
  6. su31

    su31 Member

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    I believe the number started as 0345 484950 when NRE first started a call centre system but like many others it changed to 0845 to make money.

    I too am glad they've caved in and changed back to a low cost number.
     
  7. headshot119

    headshot119 Established Member

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    It's good because most mobile phones and linelines charge 03 numbers the same as 01 and 02. Rather than at a premium rate.
     
  8. kieron

    kieron Established Member

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    Was this before or after BT abolished 0345 numbers?
     
  9. island

    island Established Member

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    They were not under an obligation to change the number, but did so in the interest of customer friendliness.

    (Businesses outside certain sectors such as financial services are obliged, if they offer a phone number to discuss contracts that consumers have concluded with the business, to offer at least one such number chargeable at no more than the basic rate. Customers do not contract with National Rail Enquiries so it is not in scope of the requirement.)
     
  10. Harpers Tate

    Harpers Tate Established Member

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    The ancient history of 0345s isn't really material.

    A couple of years ago in a first attempt at greater transparency, a new 03.... dialling prefix was introduced. Such numbers are not geographical but they MUST be charged at the same rates and 01... and 02.. (regular geographical landlines). This was done so that companies could offer a non-geo number at standard call rates.

    More recently - in the last couple of months or so, the government has changed the way that 0845 and 0870 numbers are charged with a defined split of revenue earned between the telephone company and the number's "owner". The consequence of this is that whereas many providers used to offer calls to 0845s "free" (or included in minutes) they now without exception charge for them.

    Thus an 0845 call would be chargeable whereas an 0345 number may well not be - or at least will cost no more than calling any regular landline.
     
  11. westv

    westv Established Member

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    0845 numbers are included in the call plan I have with Kingston Communications.
     
  12. causton

    causton Established Member

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    That was the one, yes :) as you do not actually buy a ticket from National Rail Enquiries, they do not run any trains or stations, etc etc, they did claim they did not have to change the number and IIRC were not going to for a while, but changed their mind. I read the article about it some time ago though so don't remember the exact reason they decided to do it in the end!
     
  13. Sacro

    Sacro Member

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    Yes, but you always had the problem with people advertising costs as 'the same as a local call' which were always charged by the minute and never 5.5p+VAT.

    Hence why that is no longer allowed.
     
  14. CyrusWuff

    CyrusWuff Established Member

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    The Rail Delivery Group put out a Press Release about it back in May, which you can find here. An extract follows:

     
  15. Rail Ranger

    Rail Ranger Member

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    Wuff,

    Thanks for the link to the Rail Delivery Group press release. Interesting that the 03 number actually came in on 17th May. I only found out about it on a Northern Rail poster a couple of days ago. Clearly the rail industry could have done more to advertise this change.
     
  16. Sacro

    Sacro Member

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    Argh, it's wrong, it's not local rate, it's national rate, same as 01 and 02.
     
  17. alexl92

    alexl92 Established Member

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    Mobiles can just call 84950.
     
  18. Hyphen

    Hyphen Member

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    For 25p/call (network operator dependent), which if you have bundled minutes, makes it more expensive than just calling the 03 number.
     
  19. Ediswan

    Ediswan Member

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    They have long been "a bit different". Kingston upon Hull was the only UK municipal telephone company which was never absorbed by the Post Office.
     
  20. AM9

    AM9 Established Member

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    0845 and 0870 calls are included in my BT bundle.
     
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