Guidance for those asking for advice Many members will try to assist you, but please bear in mind the following: We need to know all relevant facts in order to assist you, including, for example: The stations where you started & finished your journey; The stations where you changed trains (if applicable); If you presented a ticket(s), the information stated under "Ticket type", "From", "To", "Route", and any other relevant details; What happened in any encounter with railway staff; The details of any paperwork with which you were issued. Be careful not to post anything incriminating or personally identifying We need to know what outcome(s) you would consider satisfactory You may find our Disputes section of our RailUK Fares & Ticketing Guide helpful. The forum cannot be held liable for any advice given by any forum member, and none of the advice given on this forum can be considered legal advice. If you are threatened with prosecution you may wish to seek the advice of a solicitor. In addition, please avoid using three letter codes in thread titles or where you haven't mentioned the station before. Their use is acceptable for follow-ups where you use the correct CRS code (eg: BNS is Barnes, BHM is Birmingham New Street; LLS is neither Liverpool Lime Street [LIV], nor London Liverpool Street [LST], but Llanishen). Please note: by posting on the forum you are bound by our Forum Rules and you agree that the posts you make cannot be removed except at our discretion, this is a term of registration that you must agree to when creating your account.