Preferred ticket format poll (paper ticket vs smartphone app etc.)

[Bungaroosh]

Off the back of this thread ...

Are e-tickets the way forward?

Moderator note: Split from https://www.railforums.co.uk/threads/transpennine-industrial-relations.226123/ They should stick to paper tickets and then they wouldn't have this problem.

www.railforums.co.uk

I will be interested to see the results!

 

[Mcr Warrior]

By "paper ticket", do you mean CCST or bog roll?

 

[Bletchleyite]

My preferred format is e-ticket. My least preferred format is m-ticket. You've lumped those under the same option of "phone app". I've voted for that for now though.

 

[Bungaroosh]

By "paper ticket", do you mean CCST or bog roll?

I don't know what CCST is, unless bog roll is available from a ticket office and/or ticket machine.

 

[Bletchleyite]

I don't know what CCST is, unless bog roll is available from a ticket office and/or ticket machine.

Credit Card Sized Ticket.

 

[Bungaroosh]

My preferred format is e-ticket. My least preferred format is m-ticket. You've lumped those under the same option of "phone app". I've voted for that for now though.

I can add another category, but I'm not clear about the differences between an m-ticket and an e-ticket.

 

[Bletchleyite]

I can add another category, but I'm not clear about the differences between an m-ticket and an e-ticket.

An e-ticket is issued as a PDF file and can be added to Apple Wallet or Android Pay, as well as being able to be printed out on A4. It does not require activation.

An m-ticket is tied to the TOC app on one phone, requires activation and typically only shows the ticket as valid for one day so doesn't work for overnight break of journey.

 

[Dai Corner]

I prefer an e-ticket. That is, a pdf sent by email to my phone and capable of being scanned by a machine or read by a human when displayed or printed out. No specific app being required.

Are people still not aware of the difference between that an an m-ticket?

 

[Haywain]

So, paper ticket can mean more than one thing, and a ticket on a pdf doesn't need a phone app.

 

[Mcr Warrior]

Typically look like this...




(Example of "CCST" i.e. Credit Card Sized Ticket, measuring 8.5 cm x 5.4 cm)



(Example of a somewhat larger sized "Bog roll" ticket measuring 13 cm x 8 cm or maybe even slightly wider)

 

[Bungaroosh]

Happy for the moderators (or myself) to delete this thread and someone who knows more about electronic tickets to set up the poll with the relevant options.

Despite not owning a car for 29 years and having lived in England that whole time, relying on trains for travel outside the town where I live, the intricacies of the British railway ticketing system continue to bamboozle and astound.

Maybe that's another reason why I've stuck with Credit Card Sized Paper Tickets.

 

[Bletchleyite]

£5.70 for Sheffield to Strood? Where do I get mine? M-ticket would be acceptable!

 

[Starmill]

Mtickets may only be used by a specific person, usually the person whose name is on the payment card. Generally they are also only available in one device.

 

[Haywain]

£5.70 for Sheffield to Strood? Where do I get mine? M-ticket would be acceptable!

Wasn't that the famed 'pricing error'?

 

[gg1]

CCST for me, the simplest, lowest faff ticket from the point of view of ticket checks.

 

[Haywain]

(Example of a somewhat larger sized "Bog roll" ticket measuring 13 cm x 8 cm or maybe even slightly wider)

That's larger than the current version - all the gumph to the right of the barcode has now been removed. The PRT example in front of me measures 79mm x 145mm.

 

[Mcr Warrior]

£5.70 for Sheffield to Strood? Where do I get mine? M-ticket would be acceptable!

Once had a Euston -> Manchester comp from Virgin Trains that suggested that the fare paid was £0.05 (!)

 

[Haywain]

CCST for me, the simplest, lowest faff ticket from the point of view of ticket checks.

eTicket for me - the simplest, lowest faff ticket for checking.

 

[Bungaroosh]

CCST for me, the simplest, lowest faff ticket from the point of view of ticket checks.

Also in terms of fumble factor at a busy city centre rush-hour ticket gate.

 

[Bletchleyite]

Wasn't that the famed 'pricing error'?

A notable downside (for the purchaser) of e-tickets when such errors occur is that they could be cancelled and refunded. If you do see an issue like that, best to get it as CCST as that can't be rescinded once printed!

 

[Mcr Warrior]

That's larger than the current version - all the gumph to the right of the barcode has now been removed. The PRT example in front of me measures 79mm x 145mm.

79 mm is 8 cm give or take a millimetre.

 

[yorkie]

Off the back of this thread ...

Are e-tickets the way forward?

Moderator note: Split from https://www.railforums.co.uk/threads/transpennine-industrial-relations.226123/ They should stick to paper tickets and then they wouldn't have this problem.

www.railforums.co.uk

I will be interested to see the results!

None of these.

e-tickets are the way forward, not tickets shown within apps!

I can add another category, but I'm not clear about the differences between an m-ticket and an e-ticket.

See:

e tickets and m tickets

Using the cross country app on my mobile phone I bought a return ticket for a journey wholly on a cross-country route/train. I made sure that it was an e-ticket. The e-ticket arrived in my email account and I downloaded this. A few days later I came to use the ticket and could not immediately...

www.railforums.co.uk

 

[AlterEgo]

E-Tickets delivered as pdf and/or Apple Wallet passes, which isn’t in the poll.

 

[Dai Corner]

Here's an example of an e-ticket. Deliberatly defaced to hide ticket number.

 

[gg1]

CCST for me, the simplest, lowest faff ticket from the point of view of ticket checks.

eTicket for me - the simplest, lowest faff ticket for checking.

CCST - take wallet out of pocket> take ticket out of wallet
eTicket - take phone out of pocket> unlock phone> navigate to app> find relevant ticket

The first way is quicker and can be done while I'm looking where I'm going rather than looking down at my phone screen

 

[Bungaroosh]

None of these.

e-tickets are the way forward, not tickets shown within apps!


See:

e tickets and m tickets

Using the cross country app on my mobile phone I bought a return ticket for a journey wholly on a cross-country route/train. I made sure that it was an e-ticket. The e-ticket arrived in my email account and I downloaded this. A few days later I came to use the ticket and could not immediately...

www.railforums.co.uk

I knew I'd end up getting this wrong.

Happy for the moderators to delete this thread and someone who knows more about electronic tickets to set up the poll with the relevant options.

As in just the preferred format for travelling on the train (not the preferred purchase method)

 

[Haywain]

79 mm is 8 cm give or take a millimetre.

Having measured in mm should I give a mixed measurement to keep you happy? Anyway, I wasn't taking issue with the difference of 1 mm, I was making the point that the PRT example illustrated would be considerably longer than the suggested 13cm.

 

[BJames]

My preferred format is e-ticket. My least preferred format is m-ticket. You've lumped those under the same option of "phone app". I've voted for that for now though.

Absolutely agreed. I avoid m-tickets at all costs. They need to be scrapped asap.

 

[Haywain]

eTicket - take phone out of pocket> unlock phone> navigate to app> find relevant ticket

The first way is quicker and can be done while I'm looking where I'm going rather than looking down at my phone screen

I'll have the ticket on the phone screen, and to wake it up takes a touch of my finger on the back of the phone. It's far easier than faffing with a wallet.

 

[Trainbike46]

My personal preference is CCST, because it's available for all ticket types, and doesn't require me to get my own printer working (not a massive fan of showing tickets on my phone)

Having said that, I would be delighted if SailRail flows became available as eTicket, because we don't have TVMs here in NI to collect tickets from. Currently I have to either buy from stena over the phone for collection from the ferry terminal, or I have to get the tickets through first class post. both are a faff