I know for a fact you didn't used to be able to choose your seat on EC, because we did the same journey in 2010
It is a fairly recent feature on EC, think it was brought in alongside the timetable changes last year.
I know for a fact you didn't used to be able to choose your seat on EC, because we did the same journey in 2010
I did in fact end up buying the tickets using TPs telesales department. But surely that just begs the question if they can do it there, why not Online ? Do they use completely different systems ? Surely the systems must be integrated with each other at the very least ?....
And East Coast.
You need to go through the select your seat preferences stage (I just leave them all 'no preference') to the delivery details section then under order summary you should see the journey you've just put into the basket and there should be the button 'view your seat' and clicking on that will take you to the seating plan and allow you to edit your seat choice. Or if you prefer (perhaps if you're buying several journeys at the same time) you can wait to make the alterations at the order review stage. See attachment.
You need to go through the select your seat preferences stage (I just leave them all 'no preference') to the delivery details section then under order summary you should see the journey you've just put into the basket and there should be the button 'view your seat' and clicking on that will take you to the seating plan and allow you to edit your seat choice. Or if you prefer (perhaps if you're buying several journeys at the same time) you can wait to make the alterations at the order review stage. See attachment.