Rail Travel Vouchers refuse to scan or accept manual input.

Discussion in 'Fares Advice & Policy' started by harz99, 2 Dec 2019.

  1. harz99

    harz99 Member

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    Hi, I'm aware there have been problems in the past - so question for those working in TOs, is there a procedure to deal with this at the time of presenting or do I have to go back to the office that issued the vouchers and take matters up with them. They are LNER issue and the TO was Northern if that makes any difference.

    TIA
     
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  3. Haywain

    Haywain Established Member

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    There is, apparently, a problem with some LNER vouchers such that they won’t scan or be able to be manually input. I would advise contacting LNER to obtain replacement vouchers.
     
  4. TUC

    TUC Established Member

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    I've had this problem twice with vouchers recently. Thankfully in both cases staff persisted with them.
     
  5. Wallsendmag

    Wallsendmag Established Member

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    There is a workaround at LNER ticket offices
     
  6. TUC

    TUC Established Member

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    But just at LNER ticket offices is not good if the problem is more widespread.
     
  7. harz99

    harz99 Member

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    Thanks, are you a TO bod, or is that recent personal experience please?
     
  8. PG

    PG Member

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    I believe @Wallsendmag is indeed 'a TO bod ' who is knowledgeable in these matters.
     
  9. Intermodal

    Intermodal Member

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    Can we refer to His Royal Highness @Wallsendmag, the Duke of the ECML and Patron Saint of Ticketing by his full title please. Very disrespectful.
     
  10. SteveM70

    SteveM70 Member

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    Nearly every Northern rtv that I’ve received from delay repay has failed to scan at a Northern ticket office and has required what looks like a complicated series of manual entries to make it work.

    Conversely Scotrail, Cross Country and TPE vouchers have all scanned first time
     
  11. RJ

    RJ Established Member

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    I've had this issue with RTVs issued by one TOC. The computer would not accept the account number. It wasn't a problem on our side as others were processing ok. There was no workaround unfortunately.
     
  12. Wallsendmag

    Wallsendmag Established Member

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    Not even by issuing a credit sundry ?
     
  13. Wallsendmag

    Wallsendmag Established Member

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    I have no idea about other TOCs , I have more than enough work with our own.
     
  14. yorkie

    yorkie Administrator Staff Member Administrator

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    It's a valid payment method; if it's for immediate travel and the TOC won't accept payment that's their problem, not the customers'.
     
  15. RJ

    RJ Established Member

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    Sadly not. If the machine states there problem with an account number for certain warrants then there is no workaround unless retail management authorises one.
     
    Last edited: 3 Dec 2019
  16. Wallsendmag

    Wallsendmag Established Member

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    Ah that'll be where we come in ;)
     
  17. harz99

    harz99 Member

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    Thanks everyone, got them accepted yesterday at an LNER station after a bit of a faff, involved two window clerks (at two separate windows) and a back room bod but we got there eventually on manual input.
     

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