Rail Travel Vouchers refuse to scan or accept manual input.

harz99

Member
Joined
14 Jul 2009
Messages
659
Hi, I'm aware there have been problems in the past - so question for those working in TOs, is there a procedure to deal with this at the time of presenting or do I have to go back to the office that issued the vouchers and take matters up with them. They are LNER issue and the TO was Northern if that makes any difference.

TIA
 
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RailUK Forums

Haywain

Established Member
Joined
3 Feb 2013
Messages
4,513
There is, apparently, a problem with some LNER vouchers such that they won’t scan or be able to be manually input. I would advise contacting LNER to obtain replacement vouchers.
 

TUC

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Joined
11 Nov 2010
Messages
2,297
I've had this problem twice with vouchers recently. Thankfully in both cases staff persisted with them.
 

SteveM70

Member
Joined
11 Jul 2018
Messages
652
Nearly every Northern rtv that I’ve received from delay repay has failed to scan at a Northern ticket office and has required what looks like a complicated series of manual entries to make it work.

Conversely Scotrail, Cross Country and TPE vouchers have all scanned first time
 

RJ

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25 Jun 2005
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7,529
Location
Rail replacement bus cab
I've had this issue with RTVs issued by one TOC. The computer would not accept the account number. It wasn't a problem on our side as others were processing ok. There was no workaround unfortunately.
 

yorkie

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6 Jun 2005
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48,801
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Yorkshire
It's a valid payment method; if it's for immediate travel and the TOC won't accept payment that's their problem, not the customers'.
 

harz99

Member
Joined
14 Jul 2009
Messages
659
Thanks everyone, got them accepted yesterday at an LNER station after a bit of a faff, involved two window clerks (at two separate windows) and a back room bod but we got there eventually on manual input.
 

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