My wife's stopped working yesterday too but mine was totally fine. Foolishly I then updated the app on my phone and it then stopped working on mine too! Fortunately not travelling immediately so not a problem but this is an utterly ridiculous situation when we rely on the app for our railcards. Glad to see it's not just a problem for us though! Hopefully someone will get it sorted soon?
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Railcard app version suddenly not supported
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Same with me re: update notification/Railcard not showing on a Huawei P30 Pro. Deleted app and reinstalled but the new download code gave an error. Deleted the device from the account and started from scratch on an iPhone but another download code not accepted on that either.
They had problems last year too...... https://www.moneysavingexpert.com/n...train-users-unable-to-buy-or-renew-railcards/
They had problems last year too...... https://www.moneysavingexpert.com/n...train-users-unable-to-buy-or-renew-railcards/
When this has happened in the past, the railcard team have refused to tell the operators about the issue, preferring to let customers deal with guards / inspectors and try and blag their way out of penalties and new tickets - with the instruction of it'll be fine, you can claim a refund later.
Glad to see nothing has changed - it really should not take much for them to send a message out that the app isn't working and that passengers may have trouble loading their completely valid railcards. Don't expect any sort of credit for the days you can't use your railcard either, or compensation for the time dealing with their problem.
Glad to see nothing has changed - it really should not take much for them to send a message out that the app isn't working and that passengers may have trouble loading their completely valid railcards. Don't expect any sort of credit for the days you can't use your railcard either, or compensation for the time dealing with their problem.
Bletchleyite
Veteran Member
Amazes me that people still buy these. OK, with the 26-30 there's no choice, but with all others you can, and should, opt for a plastic card until they fix it. If you don't carry a wallet, put it in the back of your phone case.
Can't access my railcard. Getting the same purple screen. Need it in 1 week for travel !!!
Bletchleyite
Veteran Member
Not really good enough as it doesn't tell them what to do!
gordonthemoron
Established Member
Same here, however the date of my 3 year railcard is wearing off, and it’s only 9 months old
Bletchleyite
Veteran Member
A plastic one? Never had one look anything other than pristine even after a year. Something must be rubbing against it.
I can print out an e ticket, or I can show the PDF they send me without need for a 3rd party app that constantly seeks re-authorisation. I can't print out a "digital" railcard.
There's no reason why it has to be a dedicated app really. I was in the "trial" for the 26-30 and pointed out how fragile the "digital" stuff is (and indeed, one time my railcard just disappeared when an RPI wanted to see it. Properly closing the app and relaunching got it back). They didn't listen.
Amended you words to make more sense.
telstarbox
Established Member
Southeastern have written this on Twitter this morning, which at least gives passengers something to show to the guard:
gordonthemoron
Established Member
it's in my wallet all the time, so yes something would be rubbing against it
The problem is that a barcoded ticket does not allow fraudulent travel because its first usage if known to the railway. A copied railcard can be duplicated many times and used by different people to make many fraudulent journeys. I doubt that anybody would attempt to copy a physical plastic railcard, it would be cheaper to buy one.
gordonthemoron
Established Member
This suggests that the problem is being caused by an automatic upgrade of the app, to one which does not work. Basically their Quality Control does not workAmended you words to make more sense.
they have an app to validate railcards based on the displayed barcode. A guard showed me what it said about mine, it didn't show a photo but it doesn't seem like the challenge of the century to enable it to do so.
the same issue applies to etickets (especially at stations that do not have barriers / are frequently open), but we've managed to overcome that and/or accept the risk
I think the number of forged railcards would be insignificant in terms of lost revenue and any experienced person inspecting one would ba suspicious unles it was an 'expensive to make' copy, therefore not likely to be worthwhile.
SWT_USER
Member
That's not really good enough IMO. It should be made clear that if you are unable to show your digital railcard because of the railways failure to provide an adequate system that you will not receive a penalty fare or be prosecuted.
My digital railcard is linked to my SWR smartcard, unless I'd seen this thread I'd have no idea there was an issue as I just touch and go.
mike57
Established Member
I have automatic updates turned off in my Google play settings, but it is showing as 'Update Pending' which I will not enable. You turn off auto updates in the play store settings, and bear in mind its 'On' by default. For those of you with Android phones (My phone is a Samsung S22 Ultra, other phones may have subtle differences in appearance) this may help:
Open the Play Store app
Click the icon at the top right
Select settings
Then network preferences
Then Auto Update apps
Then select Dont auto Update apps
Auto updates is a blunt tool, as well as issues such as the railcard app issue it will often try and update over a flaky wi-fi connection which potentially causes problems. I do an update every couple of weeks, obviously excluding any apps where update problems have been reported.
I prefer to manage updates myself.
Haywain
Veteran Member
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Wishful thinking. The only time mine has been queried was when I was buying from someone I knew!Now I've gone for the physical Senior railcard, when I use it will I be constantly be met with disbelief that I am over 60? It didn't ask for any photo so my youthful looks make be an issue.
Bletchleyite
Veteran Member
I'd get a new wallet. Nothing rubs against the cards in my card slots unless I get them out (in which case a small piece of soft fabric or leather does), and I find I'm almost never asked for it.
156421
On Moderation
Not possible for 26-30 railcard
Woohoo - mine is showing again.
I'm not sure I trust it at all for my journey this evening. I think I will ask at the ticket office if they are aware of the issue, and also check with the conductor just to make sure I'm on good ground.
I have to say that comms from whoever administrates the railcards has been abysmal. Have any railway staff here formally been told about the issue?
Surely railcard must have a procedure in place for this sort of thing so that all relevant parties become aware of it and can act accordingly? (including for customers, telling us what we should do!)
I'm not sure I trust it at all for my journey this evening. I think I will ask at the ticket office if they are aware of the issue, and also check with the conductor just to make sure I'm on good ground.
I have to say that comms from whoever administrates the railcards has been abysmal. Have any railway staff here formally been told about the issue?
Surely railcard must have a procedure in place for this sort of thing so that all relevant parties become aware of it and can act accordingly? (including for customers, telling us what we should do!)
Wallsendmag
Established Member
I've seen frontline briefings yesterday and today about the problem. In fact two have come out in the last couple of hours.
That's good to know!
Vespa
Established Member
I use a clear card protector
According to the 26-30 Railcard website it is available both for use in a mobile phone or in a wallet.
Not when I look at it
(It's right at the bottom of the page)
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