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Received this email today :)

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tinselworm

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17 Sep 2010
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Some of you may have been aware of my travelcard/railcard fun...

Thank you for your email. I understand that you are unable to get a Railcard discount on a Day Travelcard from Worle to London. I apologise for any inconvenience caused to you.

Having investigated the issue, I can confirm that there is an error in the ticketing database and I have reported this to the relevant department. They will investigate the issue further and rectify any errors found.

I have also contacted First Great Western and reported the issue. They have confirmed that there is an error and they will get it rectified at the earliest.

We welcome all customer feedback, particularly suggestions that would help us to improve the service we provide. Thank you again for getting in touch; I appreciate you taking the time to share your feedback with us.
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RailUK Forums

SS4

SS4

Established Member
Joined
30 Jan 2011
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8,589
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Birmingham
tinselworm said:
Nope, should I ask?
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I think so yes. You were forced to buy a ticket 1.5x more expensive than necessary because of a direct fault with the TOC.

If you're feeling brave ask for extra money as an "admin fee" for your time <D
 
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