WesternLancer
Established Member
- Joined
- 12 Apr 2019
- Messages
- 7,186
Hi - just seeking a view on the correct process here.
On saturday I travelled to London with a ticket I had bought a few weeks ago. No problems with that.
The day before I made the trip to London I decided I wanted to go from London to Stevenage, via Winchmore Hill (on Hertford Loop Line), where I needed to break my journey, and then head back to central London. To facilitate quick change at St Pancras I bought a Super Off Peak Day Rtn London to Stevenage with Network Railcard for £8.30. I bought this ticket from an EMR ticket office in the east mids before getting on the train to London, so I had ticket to hand.
I took trains from St Pancras to Winchmore Hill circa 10am, all good. Broke my journey there for about 2.5 hours.
At circa 1pm I returned to Winchmore Hill Station in order to progress north to Stevenage. I discovered the next two trains to Stevenage were cancelled (crew shortage I think - pingdemic I assume). It was not feasible for me to delay going to Stevenage for that long. It was a half hourly service so I would have been 1 hour late at least. I therefore abandoned my intention to travel to Stevenage and used the rtn portion of my Super OP ticket to go back to a London Terminal.
1) What am I due in refund and how do I claim it?
1a) As I never went to Stevenage (as abandoned that part of the trip) I assume I can't claim Delay Repay?
1b) I see a London Terminals to Winchmore Hill return with Network Card is £6.45 - that is basically what I used my £8.30 ticket to do. Am I entitled to the balance? (of course had I known that I would be unable to travel Winchmore Hill to Stevenage at the time I needed to I would have never bought a ticket as I did and simply used my Oyster Card to travel from St Pancras to Winchmore Hill and back, befitting from a cap as I did various other travel later in the day using my Oyster).
2) And as I bought the ticket from an EMR ticket office near my home do I need to go back there, state the trains cancelled and ask for a partial refund?
I don't have a smart phone and there was no way of knowing at c10am that trains, or which trains, later in the day northbound would be cancelled, and given I had to be at Winchmore Hill, other trains from Kings Cross to Stevenage on the direct route were not available to me.
Thanks for thoughts.
On saturday I travelled to London with a ticket I had bought a few weeks ago. No problems with that.
The day before I made the trip to London I decided I wanted to go from London to Stevenage, via Winchmore Hill (on Hertford Loop Line), where I needed to break my journey, and then head back to central London. To facilitate quick change at St Pancras I bought a Super Off Peak Day Rtn London to Stevenage with Network Railcard for £8.30. I bought this ticket from an EMR ticket office in the east mids before getting on the train to London, so I had ticket to hand.
I took trains from St Pancras to Winchmore Hill circa 10am, all good. Broke my journey there for about 2.5 hours.
At circa 1pm I returned to Winchmore Hill Station in order to progress north to Stevenage. I discovered the next two trains to Stevenage were cancelled (crew shortage I think - pingdemic I assume). It was not feasible for me to delay going to Stevenage for that long. It was a half hourly service so I would have been 1 hour late at least. I therefore abandoned my intention to travel to Stevenage and used the rtn portion of my Super OP ticket to go back to a London Terminal.
1) What am I due in refund and how do I claim it?
1a) As I never went to Stevenage (as abandoned that part of the trip) I assume I can't claim Delay Repay?
1b) I see a London Terminals to Winchmore Hill return with Network Card is £6.45 - that is basically what I used my £8.30 ticket to do. Am I entitled to the balance? (of course had I known that I would be unable to travel Winchmore Hill to Stevenage at the time I needed to I would have never bought a ticket as I did and simply used my Oyster Card to travel from St Pancras to Winchmore Hill and back, befitting from a cap as I did various other travel later in the day using my Oyster).
2) And as I bought the ticket from an EMR ticket office near my home do I need to go back there, state the trains cancelled and ask for a partial refund?
I don't have a smart phone and there was no way of knowing at c10am that trains, or which trains, later in the day northbound would be cancelled, and given I had to be at Winchmore Hill, other trains from Kings Cross to Stevenage on the direct route were not available to me.
Thanks for thoughts.