BlackMonk
New Member
Dear All
I August I bought a season ticket for travel between my home station and London King's Cross. There was no mention at the point of sale that I would be unable to use my ticket over the August bank holiday due to King's Cross being closed for engineering works. The first I knew about it was someone handing our leaflets outside my station. I often go into London and over the bank holiday weekend I had intended to go with my family to the Notting Hill Carnival.
I applied for a refund but my train company (Govia Thameslink) refused on the grounds they had advertised the closure well in advance. The trouble is I am a teacher and I do not commute into London over the summer. I would not seen any posters or read any announcements in newspapers. I would have had no reason to visit their website. I was also out the country for one week.
In addition to being unfair I do not believe Govia Thameslink made all possible effort to contact their customers. I have made dozens of Delay Repay claims so they have my contact details on file. They could have emailed all their customers. I also feel they could have arranged a bus replacement service at least as far as Finsubry Park.
I am going to make a complaint, is there anything (e.g. consumer protection law) I can use to support my application for a refund?
Thanking you in advance
BM
I August I bought a season ticket for travel between my home station and London King's Cross. There was no mention at the point of sale that I would be unable to use my ticket over the August bank holiday due to King's Cross being closed for engineering works. The first I knew about it was someone handing our leaflets outside my station. I often go into London and over the bank holiday weekend I had intended to go with my family to the Notting Hill Carnival.
I applied for a refund but my train company (Govia Thameslink) refused on the grounds they had advertised the closure well in advance. The trouble is I am a teacher and I do not commute into London over the summer. I would not seen any posters or read any announcements in newspapers. I would have had no reason to visit their website. I was also out the country for one week.
In addition to being unfair I do not believe Govia Thameslink made all possible effort to contact their customers. I have made dozens of Delay Repay claims so they have my contact details on file. They could have emailed all their customers. I also feel they could have arranged a bus replacement service at least as far as Finsubry Park.
I am going to make a complaint, is there anything (e.g. consumer protection law) I can use to support my application for a refund?
Thanking you in advance
BM