Basically, there have been one or two times where I have been caught on the hop and I have not been able to answer the question in the interview situation. Having returned home and reviewed the situation, I am left thinking, I could have answered that quite easily, such is the benefit of hindsight.
No, it’s called a level playing field for all who apply. The employers need to know they have a naturally good fit. It’s a strenuous job when it comes to dealing with a variety of folk from those who need a bit more help to find their trains to those who assault staff in the line of duty. The questions are designed to find the best fit for the job. Those who really want to do a great job will have done all the legwork off their own bat prior to interview. By spoon feeding people you have never met, it may put those who are a better natural fit at a disadvantage. No disrespect to anyone.
(Incidentally, admin have already deleted a post that quoted questions, which suggests that they concur although I may be wrong)
I appreciate what you are saying but a level playing field is something of a utopian ideal. People are always going to discuss interview questions and answers on the internet, and in any case, say if someone has failed an interview for a particular role, when they return for a second interview, they are going to have a very good idea of the questions that are posed, even with the hindrance of a six month wait.
On the flip side if someone applying for a customer service role needs to rely on the exact questions in order to pass the interview, rather than just considering the topics and researching/considering their own answers, then they may struggle when then actually doing the job - where you are on the front line in disruption with hoards of people in front of you all wanting their questions answered. The ability to be able to think of answers to questions that you don't know are coming is a skill someone thinking of applying for that job should ideally possess and be prepared to demonstrate, or they may find their new job to be somewhat stressful and tricky.
That is a very good point but I would like to think that even with the benefit of providing scripts to specific questions, the general demeanour of a candidate is going to be taken into account in an interview situation. Not so much what you say, but how you say it. I know I personally would find the situation that you described somewhat taxing, as I am sure would many people.