Rovers and Rangers

[wintonian]

hopefully some knowlegeable person can answer this:

What are the compensation arrangements for delayed trains (FGW & SWT particularly) for Rangers and Rovers?

Does anyone know where you can still get a Rover on a purple ticket? As SWT seem to issue as many tickets they can on those orange cards that just look horrible and messy when printed all over and it’s far more interesting to have a variety of colours.

Thanks in anticipation.

 

[moonrakerz]

hopefully some knowlegeable person can answer this:

What are the compensation arrangements for delayed trains ................for Rangers and Rovers?

When are they playing !

(Sorry !)

 

[wintonian]

When the FA, RMT and ATOC have negotiated a weekly release scheme for the referees whistles .

.... I assume :?

 

[First class]

hopefully some knowlegeable person can answer this:

What are the compensation arrangements for delayed trains (FGW & SWT particularly) for Rangers and Rovers?

Does anyone know where you can still get a Rover on a purple ticket? As SWT seem to issue as many tickets they can on those orange cards that just look horrible and messy when printed all over and it’s far more interesting to have a variety of colours.

Thanks in anticipation.

Firstly, I think it's all common stock issue now (orange), although I'm pretty certain I did see a purple one a few months back- but no idea where it was from.

I've always found this an interesting question. Browsing through the FRPP, I can't find any specific answer in the staff manual.

However, in my experience, you're entitled to whatever the company charter says you can have. E.g. a train delayed by more than an hour, 50% back in vouchers. For a 7 day ticket I would imagine that would be divided by 7.

The reason this question interests me is the fact that (in theory) you could end up making "a profit" based on several delays. In fact, you could possibly profit without even travelling, e.g. buy an all line rover 1st class. Sit at your computer watching the Live Departure Boards, any train over an hour late, make a note of, and at the end of the week, write letters to all affected TOCs with a copy of your ticket and get the rail vouchers back. I'm sure you could find enough delays/cancellations to at least make your money back.

Obviously neither me or RailUK endorses fraudulent misrepresentation.

 

[wintonian]

Realy glad I asked now as I'm currently about to change over from a off peak return on to a Rover whilst being stuck outside Eastleigh awaiting Network Rail to fix the points (on the 07:34 from WIN).

As I have a ticket from WIN to SOA and a Freedom of Severn and Solent Rover which kicks in at ESL and I am now going to miss the 08:27 to TRO at SOU I assume I can only claim for the Rover for the missed connection, but If I arrive in SOU over 1hr Late can I then claim for both tickets?

and no I wouldn't suggest doing an arm chair rover just to claim the compensation, but would be intresting to see if it attualy works and a profit can be made - pop the vouchers back in the post afterwards

Now stuck at ESL whilst a passanger is taken away by ambulance (08:36)

What's next I wonder....?

 

[nedchester]

I notice the South Pennine day ranger has been extended considerably:

http://www.northernrail.org/offers/dayrangers/South+Pennines+Day+Ranger

Interesting question here (asked on uk.railway) though to go from Sheffield to Leeds the map shows via Barnsley. But if you get on an AXC (for example) at Sheffield next stop Wakefield Westgate then I would imagine the ranger is valid despite the fact that it doesn't go that route. It is valid at Sheffield and also Wakefield Westgate, so how is the hapless member of the public meant to know the train doesn't go via Barnsley?

 

[brompton rail]

If you go to National Rail website, then Train Times & Tickets, then Special Offers and select Northern you will find the rover near the foot of the list.
TOCs = East Midlands Trains, Northern, First TransPennine Express. Note NOT ACX, EC, nor ATW, Virgin on the west. The map specifically shows Sheffield / Meadowhall / Barnsley / Darton / Wakefield etc, therefore the ticket is NOT valid on Northern Sheffield - Leeds stopper via the Dearne (Moorthorpe), except Wakefield to Leeds.

 

[nedchester]

If you go to National Rail website, then Train Times & Tickets, then Special Offers and select Northern you will find the rover near the foot of the list.
TOCs = East Midlands Trains, Northern, First TransPennine Express. Note NOT ACX, EC, nor ATW, Virgin on the west. The map specifically shows Sheffield / Meadowhall / Barnsley / Darton / Wakefield etc, therefore the ticket is NOT valid on Northern Sheffield - Leeds stopper via the Dearne (Moorthorpe), except Wakefield to Leeds.

Apparently the new 'manual' states it as being valid on Virgin, EC, AXC, ATW & EC as well as those previously mentioned. Therefore the info on the National Rail site is wrong (well it's pretty useless for Rover & Rangers anyhow at the moment!!!) With that in mind my question still stands.

 

[glynn80]

Apparently the new 'manual' states it as being valid on Virgin, EC, AXC, ATW & EC as well as those previously mentioned. Therefore the info on the National Rail site is wrong (well it's pretty useless for Rover & Rangers anyhow at the moment!!!) With that in mind my question still stands.

No apparently about it!:

Validity

On trains timed to depart from 0845 Monday to Friday, anytime weekends and Bank Holidays.

Only valid within the area shown on the map below.

Valid on the services of the following Operators:

· Arriva Trains Wales

· Cross Country

· East Coast

· East Midlands Trains

· First TransPennine Express

· Northern Rail

· Virgin Trains

 

[yorkie]

If you go to National Rail website, then Train Times & Tickets, then Special Offers and select Northern you will find the rover near the foot of the list.
TOCs = East Midlands Trains, Northern, First TransPennine Express. Note NOT ACX, EC, nor ATW, Virgin on the west.

This has already been answered but I'd like to add:-

10. Tickets valid only in trains of particular Train Companies
The validity of a ticket may:
a) be restricted to; or
b) prohibit
travel in the trains of a particular Train Company or Train Companies. Any such restriction or prohibition will be shown on the ticket.

The map specifically shows Sheffield / Meadowhall / Barnsley / Darton / Wakefield etc, therefore the ticket is NOT valid on Northern Sheffield - Leeds stopper via the Dearne (Moorthorpe), except Wakefield to Leeds.

Not enforceable. How is a "normal" passenger supposed to know which stations a non-stop train goes through?! We don't all have access to TRUST!

 

[wintonian]

Does anyone have any idea of where you can still get a purple Rover from?

 

[glynn80]

Does anyone have any idea of where you can still get a purple Rover from?

The purple rover ticket stock has been officially discontinued. All rovers are now issued on "Orange Hopper Stock" and have the following appearance (http://therailticketgallery.fotopic.net/p42300978.html).

However that is not to say you won't find some ticket offices with unused purple rover stock remaining in their stores (although bear in mind this won't be easy considering the purple stock has been discontinued for a few years now). If you do manage to find a ticket office with the stock remaining, they can issue the rover on the stock in the same manner in which they issue season tickets on dedicated ticket stock.

 

[wintonian]

Thats the one I get issued, I didn't know that the purple ones hads been discontinued I just thought that some TOC's/ stations decided it was easier just to use orange ones.

So which tickets other than seasons are still issued on diffrent stock?

 

[Solent&Wessex]

Thats the one I get issued, I didn't know that the purple ones hads been discontinued I just thought that some TOC's/ stations decided it was easier just to use orange ones.

So which tickets other than seasons are still issued on diffrent stock?

From my on board checks it would seem that all tickets are issued on orange ticket stock, except Quarterly or longer season tickets, which are issued on blue stock.

The only exceptions are local tickets such as West Yorkshire Day Rovers, MetroCards, GMPTE traincards, etc.

Strangely though there is a commuter round us who has an annual somewhere (I forget where, but somewhere in Yorkshire) to York season that is on NSE Gold Card Stock. And yes it is genuine!

 

[glynn80]

Thats the one I get issued, I didn't know that the purple ones hads been discontinued I just thought that some TOC's/ stations decided it was easier just to use orange ones.

Nope it was a coordianted ATOC effort to lower costs by utilising "Orange Hopper Stock" as widely as possible.

So which tickets other than seasons are still issued on diffrent stock?

Not many actually, the full list seasons and non-seasons can be found within the FRPP and is as follows:

• Common Stock Season - Light Blue
• Period Season Ticket - Light Green
• Period Season Travelcard - Light Blue Travelcard Stock
• Annual Gold Card - Gold
• Annual Gold Travelcard - Gold Travelcard Stock
• GMPTE County Bus & Train Saver - Green County Bus & Train Saver Stock
• WYPTE MetroCard - Several Colours (depending on zones covered) MetroCard Stock
• SYPTE Travelmaster- Yellow and Purple Travelmaster Stock
• Network West Midlands nnetwork/ntrain - Several Colours (depending on type held) nnetwork/ntrain Stock
• WYPTE Day Rover - Pictoral Designed Day Rover Stock
• Southern Daysave - Green Daysave Stock
• All National Rail Railcards

NEW POST

Strangely though there is a commuter round us who has an annual somewhere (I forget where, but somewhere in Yorkshire) to York season that is on NSE Gold Card Stock. And yes it is genuine!

This is very strange indeed, especially considering the following facts.

All current accredited ticket office TISs use thermal printers to issue their tickets. For the printer to be able to actually print any information on the ticket, the stock being placed into the machine must have a thermochromic coating. It is this thermochromic coating that turns black where the heating has taken place which displays the text onto our tickets (you can try this yourself on a used ticket, if you place a heat source onto the ticket such as a radiator it turns the ticket black in that spot).

With NSE being disbanded in 1994 along with privatisation, the stock the season ticket holder holds must be a plain paper card APTIS designed ticket stock. The significance of this is that APTIS ticket stock does not have any thermochromic coating because the APTIS ticket machine printed using ink in a dot matrix fashion. Therefore no current accredited TIS would actually be able to issue this ticket on said stock. It may be an idea to double check that ticket's validity...

 

[Solent&Wessex]

Nope it was a coordianted ATOC effort to lower costs by utilising "Orange Hopper Stock" as widely as possible.


Not many actually, the full list seasons and non-seasons can be found within the FRPP and is as follows:

• Common Stock Season - Light Blue
• Period Season Ticket - Light Green
• Period Season Travelcard - Light Blue Travelcard Stock
• Annual Gold Card - Gold
• Annual Gold Travelcard - Gold Travelcard Stock
• GMPTE County Bus & Train Saver - Green County Bus & Train Saver Stock
• WYPTE MetroCard - Several Colours (depending on zones covered) MetroCard Stock
• SYPTE Travelmaster- Yellow and Purple Travelmaster Stock
• Network West Midlands nnetwork/ntrain - Several Colours (depending on type held) nnetwork/ntrain Stock
• WYPTE Day Rover - Pictoral Designed Day Rover Stock
• Southern Daysave - Green Daysave Stock
• All National Rail Railcards

NEW POST



This is very strange indeed, especially considering the following facts.

All current accredited ticket office TISs use thermal printers to issue their tickets. For the printer to be able to actually print any information on the ticket, the stock being placed into the machine must have a thermochromic coating. It is this thermochromic coating that turns black where the heating has taken place which displays the text onto our tickets (you can try this yourself on a used ticket, if you place a heat source onto the ticket such as a radiator it turns the ticket black in that spot).

With NSE being disbanded in 1994 along with privatisation, the stock the season ticket holder holds must be a plain paper card APTIS designed ticket stock. The significance of this is that APTIS ticket stock does not have any thermochromic coating because the APTIS ticket machine printed using ink in a dot matrix fashion. Therefore no current accredited TIS would actually be able to issue this ticket on said stock. It may be an idea to double check that ticket's validity...

Sorry for any confusion. When I said NSE I didn't necessarily mean the stock had the NSE logo on, rather it was just bog standard thermal Gold Card ticket stock. I still refer to the South East as Network Southeast! It was definately genuine as I did a ticket swipe on the Avantix. Although what Gold Card ticket stock is doing up in Yorkshire being used on Yorkshire area season tickets is beyond me.

 

[royaloak]

Does anyone have any idea of where you can still get a purple Rover from?

Have you tried Auto trader?

Sorry couldnt resist

 

[wintonian]

When are they playing !

(Sorry !)

Have you tried Auto trader?

Sorry couldnt resist

You’ve all missed the obvious Range Rover joke oppertunity,

Still I'm sure someone will be along shortly.

 

[rail-britain]

What are the compensation arrangements for delayed trains (FGW & SWT particularly) for Rovers?

You will be entitled to 50% of the return fare for that portion of the journey

As an example, if you are travelling from London Paddington to Bristol
The train is delayed and arrives at Bristol 70 minutes late
You are then entitled to 50% of the return fare between London Paddington and Bristol

When submitting your claims send a photocopy of the ticket
It can also help to provide specific train information, failure to do so can result can delay the compensation, however most TOC have compensation claim forms

 

[tony_mac]

the compensation arrangements vary by delay and TOC - look for their passenger's charter.
on FGW, stupidly, you have to know the previous operator of the service if you want to work out the compensation. (it's usually 50% for over an hour)
http://www.firstgreatwestern.co.uk/Content.aspx?id=442

 

[wintonian]

I asked as i have looked at the charters but not suprisingly they don't mention rovers, but I'm assuming if I payed £26.50 for one then I should get back £13.25. I'll see what SWT say when I send it in after the trouble with 07:34 WIN --> SOU on saturday.

 

[John @ home]

What are the compensation arrangements for delayed trains ... for Rangers and Rovers?

You will be entitled to 50% of the return fare for that portion of the journey

I'm assuming if I payed £26.50 for one then I should get back £13.25.

I don't think how much you paid for the Ranger or Rover is relevant. If I understand rail-britain correctly, the amount of compensation which TOCs pay is related to the notional price for the journey on the delayed train(s), that is the amount you would have paid to travel on that train or those trains if you had not been using a Ranger or Rover.

This thread describes the saga of rail-britain's claims for delays when using an All Line Rover last year.

 

[wintonian]

Oh pants thats half of £3.65 then

 

[John @ home]

Oh pants thats half of £3.65 then

£3.65 is a return fare - a delay with the 07:34 Winchester --> Southampton Central is unlikely to have delayed your return journey from Southampton Central to Winchester. If that was the only delay you encountered, then compensation is likely to be based on the £3.45 Railcard Off-Peak single fare.

But what did you do after arrival at Southampton. Did you suffer any consequential delay? Did you have to change your plans? If so, tell us and we'll work out the best wording for your claim.

 

[wintonian]

Realy glad I asked now as I'm currently about to change over from a off peak return on to a Rover whilst being stuck outside Eastleigh awaiting Network Rail to fix the points (on the 07:34 from WIN).

As I have a ticket from WIN to SOA and a Freedom of Severn and Solent Rover which kicks in at ESL and I am now going to miss the 08:27 to TRO at SOU I assume I can only claim for the Rover for the missed connection, but If I arrive in SOU over 1hr Late can I then claim for both tickets?

and no I wouldn't suggest doing an arm chair rover just to claim the compensation, but would be intresting to see if it attualy works and a profit can be made - pop the vouchers back in the post afterwards

Now stuck at ESL whilst a passanger is taken away by ambulance (08:36)

What's next I wonder....?

As I didn't fancy waiting for another connection I thought I'd stay on the train and go down to Brockenhurst only for the 0800 from SOU which I was on only for it to hang arround at SOU until it turned into the 09:00.

[and it's £3.65 now since fares went up,] (sorry misread) but I supose I should claim for the fare to Brockenhurst as thats what tipped me over the 1hr.

I'll look at the charter again but I thought it was 100% of a single or 50% of a return and assuming that a Rover is a return and SWT wanting to pick the lower cost option then half of £3.65 might be the outcome.

 

[rail-britain]

This thread describes the saga of rail-britain's claims for delays when using an All Line Rover last year.

Full details also here, outlining level of delay and compensation paid
http://www.rail-britain.co.uk/wordpress/?page_id=517
One thing missing which I really should add to that page is the relevant journey details
Not included was £12 from ScotRail for compensation for the lack of sleeper refreshment vouchers for the Lounge Car, but it was later found out these are only issued to holders of First Class Open tickets (not ALR)

 

[paul1609]

Southern Daysave seems to have gone orange when TOD became available