Sail Rail (all gone wrong)

[158820]

Hi all. I have been keeping an eye on twitter following all ferry disruption due to Storm Eleanor and it appears a few issues have occurred today.

Sail Rail passengers arrived in Holyhead and missed the last London connection.
It appears Stena Line pax got bused, to where I don't know but Irish Ferries pax got nothing.

My question, have the ferry company or a Arriva Trains Wales or Virgin Trains a responsibility to get passengers home in this instance or provide accommodation.

I have traveled sail rail via Holyhead a few times and I would hope to not get caught up in anything like this in the future.

Thanks for any help.

 

[Wirewiper]

A good question, one to which I do not know the answer.

It seems like Stena Line at least were alert to the possibility that the London connection would be missed, so had called up a local coach operator on standby. I don't know how many Sail-Rail passengers travel on each ferry on average on a stormy Wednesday in early January, but I am guessing that each ferry load could be accommodated on a single coach.

I would also guess that, in the event of known disruption such as Storm Eleanor, the ferry and rail companies would allow passengers with Sail-Rail tickets to travel on a different day or claim a full refund if they decide not to travel.

Best advice at times of disruption is to keep an eye on the ferry websites and their Twitter feeds, and don't be frightened to ask them questions directly via social media.

 

[najaB]

I would also guess that, in the event of known disruption such as Storm Eleanor, the ferry and rail companies would allow passengers with Sail-Rail tickets to travel on a different day or claim a full refund if they decide not to travel.

This is what's supposed to happen.

 

[gray1404]

Stena seems like a more passenger friendly company vs Irish Ferrys then. It is good of Stena to adsorb such costs and get their passengers onward travel.