cjp
Member
Call me a cynic but I suspect that the branch staff have for years been shooting themselves in the foot by their approaching people entering the branch to "help them" with the help usually being to encourage people to use the machines rather than cashiers.
Add to this fewer cashier points being staffed no wonder people are making less use of the branches.
Wages are a large part of a Bank's costs.
Same as people being urged to self service in supermarkets.
Self service = poorer service since there are fewer staff
Add to this fewer cashier points being staffed no wonder people are making less use of the branches.
Wages are a large part of a Bank's costs.
Same as people being urged to self service in supermarkets.
Self service = poorer service since there are fewer staff