I travelled from Carlisle to Preston (and back) yesterday, as part of a trip to Horwich Parkway for the Football.
A lot of the confusion yesterday, came down to the fact Avanti have woefully inaccurate communications.
We were booked on the 10:50 south. This was cancelled ‘officially’ but a VSTP ran Glasgow to Preston in it’s place, that left Glasgow early and upon it’s arrival into Carlisle was announced as ‘Not stopping here’. It promptly stopped, the platform monitors showing it as a delayed 10:09 service and not a 10:50. Nearing Preston, the guard announced that nothing would travel north after 16:25 and people should abandon journeys/return home.
The way back was even more fun! Whilst travelling from Horwich Parkway to Preston, received three separate emails saying the 18:41 was first reinstated, then cancelled, then reinstated again. When we arrived into Preston, a northbound TPE was on the adjacent platform. Cue a dash for about 300 passengers on to it. The guard did say a later service (Assume he meant the 18:41) was due to run but nobody was chancing getting off in case it didn’t run!
A friend messaged me to say they caught the 18:41 which did run in the end, indeed RTT showed it went all the way to Glasgow!
Appreciate days like yesterday are fluid, an ever changing landscape, but as echoed already, Avanti really need to look at prioritising travel to Carlisle when Scotland suffers more in times of disruption. The onward connections alone warrant this?