Leisurefirst
Member
- Joined
- 23 Apr 2013
- Messages
- 423
Hi there,
Quite by chance after looking up the station map at Waverley on the NR website for a forthcoming journey on Sat 24th June which involves a change there with a mobility restricted relative, I have discovered (some hours later only when going back to the page) that due to engineering work at King's Cross all lines are closed that weekend and our booked 05.45 service from KGX to Edinburgh is starting from Newcastle, as is the next at 10.25.
The 12.18 is cancelled altogether.
The 15.45 & 18.27 will run from Peterborough with a replacement bus from London.
I bought two Advance Lumo tickets almost two months ago directly from them and knew nothing about this until just now, no e-mail or any other communication.
I have two lots of accommodation booked, there was no sign of this happening when I did so and am travelling with a vulnerable person.
(i am sure LNER were selling tickets too as IIRC I went with Lumo as they were much cheaper. They are not giving any info for that weekend on their website but the NR website says "two trains an hour from St. Neots, all others cancelled".)
To say I am unimpressed is an understatement.
Were they ever going to bother to let me know?
Does anybody here have an idea of when this work was announced?
Incidentally, there are no details yet on their actual website, just that tickets are not yet on sale (which is news to me since they sold me two in February.)
I'm going to contact them when they reopen today but what "help" should I expect?
I suspect they will just refund me.
Avanti WC have not started selling tickets yet for that weekend but I doubt they will be cheap...
Should I expect any kind of help re being able to use LNER from St. Neots if possible or Avanti WC with my existing tickets?
(Being rebooked onto the 15.45 is not acceptable, losing a day's holiday basically).
I will book two (refundable) seats in the Lowland Sleeper now which are more expensive than what I have already paid Lumo but looks to be the safest option though it's less than ideal for my other traveller to say the least being sat in the seats for eight hours or so. (Cabins are out of my price range sadly).
I almost booked a ticket for a concert that night which I won't be able to go to (late night/early start put me off luckily) if we need to get the Sleeper - more expense narrowly avoided.
Any advice on how to handle my communication with Lumo much appreciated please.
Quite by chance after looking up the station map at Waverley on the NR website for a forthcoming journey on Sat 24th June which involves a change there with a mobility restricted relative, I have discovered (some hours later only when going back to the page) that due to engineering work at King's Cross all lines are closed that weekend and our booked 05.45 service from KGX to Edinburgh is starting from Newcastle, as is the next at 10.25.
The 12.18 is cancelled altogether.
The 15.45 & 18.27 will run from Peterborough with a replacement bus from London.
I bought two Advance Lumo tickets almost two months ago directly from them and knew nothing about this until just now, no e-mail or any other communication.
I have two lots of accommodation booked, there was no sign of this happening when I did so and am travelling with a vulnerable person.
(i am sure LNER were selling tickets too as IIRC I went with Lumo as they were much cheaper. They are not giving any info for that weekend on their website but the NR website says "two trains an hour from St. Neots, all others cancelled".)
To say I am unimpressed is an understatement.
Were they ever going to bother to let me know?
Does anybody here have an idea of when this work was announced?
Incidentally, there are no details yet on their actual website, just that tickets are not yet on sale (which is news to me since they sold me two in February.)
Planned Engineering Works & Upcoming Work | Lumo
Find out more about upcoming engineering works and affected dates so you can plan your train journey and avoid disruption when travelling with Lumo.
www.lumo.co.uk
I suspect they will just refund me.
Avanti WC have not started selling tickets yet for that weekend but I doubt they will be cheap...
Should I expect any kind of help re being able to use LNER from St. Neots if possible or Avanti WC with my existing tickets?
(Being rebooked onto the 15.45 is not acceptable, losing a day's holiday basically).
I will book two (refundable) seats in the Lowland Sleeper now which are more expensive than what I have already paid Lumo but looks to be the safest option though it's less than ideal for my other traveller to say the least being sat in the seats for eight hours or so. (Cabins are out of my price range sadly).
I almost booked a ticket for a concert that night which I won't be able to go to (late night/early start put me off luckily) if we need to get the Sleeper - more expense narrowly avoided.
Any advice on how to handle my communication with Lumo much appreciated please.
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