Southern Advance : How to Rebook?

Discussion in 'Fares Advice & Policy' started by jacksonbang, 20 Mar 2020.

  1. jacksonbang

    jacksonbang Member

    Messages:
    52
    Joined:
    2 Nov 2016
    I have a couple of Advance tickets between London and Rye and hold little hope of successfully completing the journey next week.

    According to the Southern website :
    "
    If you have opted to collect an Advance purchase ticket via TOD, but have not yet collected it, you may change it to a different date online without change fee (though any fare difference will still be payable and the new ticket must be between the same two stations"

    Can someone advise how you perform this change? When I select a ticket it merely tells me its not refundable and sends me to a link with older more restrictive rules.

    Do I just collect the ticket and take any train I want?

    I'm using the app or mobile site.
     
  2. Registered users do not see these banners - join or log in today!

    Rail Forums

     
  3. Haywain

    Haywain Established Member

    Messages:
    4,334
    Joined:
    3 Feb 2013
    Definitely not!
     
  4. 30907

    30907 Established Member

    Messages:
    8,297
    Joined:
    30 Sep 2012
    Location:
    Airedale
    If the site still doesn't let you amend your existing booking when you log in, contact Southern!
     
  5. paul1609

    paul1609 Established Member

    Messages:
    3,750
    Joined:
    28 Jan 2006
    Location:
    Wittersham Kent
    Which route are you taking? Rye is unusual is that it has 3 advance fares, 2 set by Southeastern (HS1 St Pancras, and Not HS1 Charing Cross, London Bridge etc) and Via Haywards Heath set by Southern (Victoria). Theres about 6 different routes all together.
     
  6. jacksonbang

    jacksonbang Member

    Messages:
    52
    Joined:
    2 Nov 2016
    Via Eastbourne with Southern, Advance ticket, purchased through Southern website. What is odd is there is no way to change the ticket even though the site suggests you do that using the Manage/Refund option.

    Obviously Southern don't want to be bothered with this and will reply in 2 weeks long after the ticket will expire.

    I know there are worse issues to deal with at present but it's infuriating to not be able to follow apparent simple instructions.

    I'm also surprised there are no other reports of the seeming impossibility of changing Advance tix online.
     
  7. paul1609

    paul1609 Established Member

    Messages:
    3,750
    Joined:
    28 Jan 2006
    Location:
    Wittersham Kent
    I think the problem is there are currently no Southern Advances available to Rye probably because there are no trains with counted places in the timetable.
    Suspect you will shortly be offered a refund.
     

Share This Page