I've had a couple of instances where a self service ticket machine has failed to print all of the passengers tickets in the last couple of weeks.
The first time it happened the passenger got on my train and said "I was told to just get on the train and you would sort it out"
Being the cynical person that I am I thought they were trying to pull a fast one.
However, this morning the same thing happened. The passenger went to the ticket office who said "there's nothing we can do" and radioed to the station staff who then had a word with me. The result was the passenger travelled without a valid ticket and 60 minutes later than he was supposed to (with his Advance)
Surely there is something that ticket office staff can do in these situations rather than passing the buck and making the passenger state the highly unbelievable "but I got told to....."
The first time it happened the passenger got on my train and said "I was told to just get on the train and you would sort it out"
Being the cynical person that I am I thought they were trying to pull a fast one.
However, this morning the same thing happened. The passenger went to the ticket office who said "there's nothing we can do" and radioed to the station staff who then had a word with me. The result was the passenger travelled without a valid ticket and 60 minutes later than he was supposed to (with his Advance)
Surely there is something that ticket office staff can do in these situations rather than passing the buck and making the passenger state the highly unbelievable "but I got told to....."