A bus operator has opened an "urgent investigation" after claims some of its drivers are racist, following reports they stopped asylum seekers boarding its buses.
Stagecoach
denied the claims but said in the past 24 hours they have been made aware of "new complaints".
A spokesman said the company will not hesitate to take disciplinary action.
Asylum seekers claimed the drivers do not "pick up refugees" in North Somerset.
"I was left waiting an hour for the next bus," an asylum seeker, who wished to remain anonymous, said.
"One driver told me 'we don't pick up refugees'," they added.
The asylum seekers, who are from Sudan, Eritrea, Iran, Iraq, Syria and Somalia, take public transport from their accommodation in North Somerset to Bristol for medical or legal appointments and to attend college classes.
Stagecoach had acknowledged some "incidents" where ticket confusion led to disputes but said it was not evidence of racism, although
police recorded a hate incident relating to one dispute.