bb21
Emeritus Moderator
- Joined
- 4 Feb 2010
- Messages
- 24,151
I have no idea how South West Trains managed the disruption so cannot comment.
I did note yesterday GN were simply telling people there had been trees on the line and to put in Delay Repay claims. Obviously they thought their handling of the situation was fine (unlike their customers) so no need to apologise.
Maybe they could already foresee that their apologies would be dismissed as being "cheap".
So why bother?