If you contact them via Twitter and receive a negative response, let me know, and I will get the forum account involved to put pressure on them.
If you booked through us, then I may be prepared to go even further to help.
Unfortunately I didn’t have the same luck as GPmartin. I was travelling Farncombe to Burton on Trent yesterday (Sunday). I had a single ticket Farncombe to Waterloo which was perfect (bought via Uber as 10% discount), then travelled across London to Euston using my Oyster(with senior railcard discount). I then went to the barriers to catch the 17.15pm to Birmingham New Street using the return portion of my super off peak return I had bought from Uber (Burton-on-Trent to Euston (out on Friday morning, return Sunday - all with reservations, which were confirmed when I bought the ticket)), but was refused entry. I said that I was expecting acceptance , to which they said we "were until 9am this morning" ! So I was forced to buy two new tickets , one for my wife and one for me at the barrier. The person issuing the tickets was very stressed and I asked for 2 tickets, both with senior railcards - the train was about to go so just paid and we boarded the train. On closer inspection of the tickets he had sold me one with a senior railcard and one without !
So on the train I sent a message to Avanti and they were very helpful and said just put a claim in for the difference, include both railcards and an explanation of what had happened to
[email protected] I did this on the train and will keep you posted on the outcome.
My question is what do I do with our tickets we used yesterday (Sunday):
Mine : 1. Single open ticket Farncombe to Waterloo purchased via Uber, 2. Oyster Waterloo to Euston , 3. Return portion of a super off-peak ticket, Euston to Burton-on-Trent which was WMR and connecting CrossCountry purchased via Uber? I travelled down the previous Friday , went to Oxted using separate tickets (Oyster and Rail) stayed overnight at friends and was given a car lift to Farncombe, hence only needed a single ticket on the Sunday back to Waterloo.
My wife : 1. Return portion of an open return Waterloo to Farncombe purchased via Uber 2. Oyster Waterloo to Euston, 3. Off peak return Burton-on-Trent to Euston station
purchased from this forum - out Wednesday 31/1/24, return Sunday 4/2/24
To be honest I am purchasing via Uber where I can because of the 10% discount and where I can’t via this forum.
Many thanks.
Well I've made it to London and I'm glad to say I didn't need to have any arguments about passenger rights at all. My train from Burton was cancelled but I managed to squeeze onto a Plymouth service which stopped additionally at Burton 10 minutes earlier. That meant I made the 15:21 Avanti service, which was full but not heaving. No ticket checks on the train or at Euston, and I arrived about 40 minutes earlier than my original itinerary!
So all ended well, though it would have been so much nicer if the TOCs had simply worked together or respected contract law. Maybe one day...
Glad it ended well. No so with us travelling the opposite way. See my post to Yorkie.
EMR are running Sheffield-Derby.
You could then route Derby-Stoke-Stafford-Tamworth on EMR and London NW. I would ask at Derby?
I had a similar situation a few weeks back and travelled Euston to Stoke , Stoke to Derby , Derby to Burton-on-Trent. No problems and WMR + CrossCountry tickets only were checked by Avanti and EMR with no problems. Hope you are as fortunate.