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Supermarkets discussion

Hadders

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Depends on your WMS and its functionality. Coop use Manhattan and there's functionality to "nest" one cage and its contents inside another so you can physical consolidate the contents of two cages but only have to scan two barcodes to do it systemically. (This functionality is required for the cigs and tobacco operation, where the fags are picked into tote boxes in a secure area, and then the tote is scanned into the first cage of the main pick). The problem comes when the bloke doing it forgets the scans, so the system believes there's a cage in the warehouse that should have been despatched but physically it doesn't exist any more.....

(Equally, they have "phantom cage" issues on despatch - Manhattan requires the outgoing cage to be scanned onto the vehicle, but loaders have a habit of loading them two or three at a time but not scanning all of them, because its a bit quicker and it means they can beat they work standard. The process is scan one, load one, repeat, and the fix to drive compliance would be implementing a minimum time between cage scans of about 10 seconds to negate the perceived benefit of loading multiple cages at a time, but when I left it was on a very lengthy "things we should do" list)
Quite!

I've lost count of the times I've seen cages physically consolidated but not systemically consoilidated (to the point the person consolidating the stock sometimes attached two labels to the one cage!)

The loader then doesn't scan both labels when loading the vehicle (why would they???). The inventory systemically remains in the depot rather than the store which corrupts stock files at both ends.....
 
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SuspectUsual

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Quite!

I've lost count of the times I've seen cages physically consolidated but not systemically consoilidated (to the point the person consolidating the stock sometimes attached two labels to the one cage!)

The loader then doesn't scan both labels when loading the vehicle (why would they???). The inventory systemically remains in the depot rather than the store which corrupts stock files at both ends.....

At least at Coop the stock comes off the warehouse stock when it's picked and goes into a transit status rather than corrupting the book stocks at both end, and there's loads of reporting for the stock and admin team to investigate stuff that's stayed in transit over 12 and then 24 hours.

From a store point of view, because stores operate with relatively little stock, if they get stuff they've not systemically been given, they'll sell in to a negative and SAP will autocorrect it back to zero overnight, so at least it mitigates the problem a bit.

The moral of the story of course is for warehouse staff to stop thinking they know better than the systems and processes in place, and to do what they're trained to do!
 

Trackman

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Just a heads-up if you have the Asda awards app:
I won £6 yesterday from my last shop, so keep checking the app when you have a shop of over £5.
Also it states 'Scan to win', you dont have to with home deliveries, it is automatic.

To celebrate its 60th Birthday, today Asda has launched a brand-new ‘Scan to Win’ instant win prize draw on its popular Rewards app, offering lucky customers the chance to win £6,000 in their Rewards’ Cashpot.


From Thursday 1st May until Monday 30th June, customers who spend £5 or more in-store or online and scan their Asda Rewards app can earn one entry per day to reveal a guaranteed Birthday prize.


Customers will be presented with a Birthday gift, which they can tap to reveal either an instant Cashpot amount or instant win coupon.


The top Cashpot prize available to win is £6,000, followed by other prizes worth £600, £60, £6 and 60p as well as £60, £6 and 60p off coupons. Customers will immediately receive the prize in their Asda Rewards Cashpot and wallet.


Customers can choose to convert their Cashpot into vouchers to spend either in an Asda store or online. Vouchers can be created out of their Cashpot with as little as £1. With the maximum voucher amount at £100, there are plenty of ways that customers can utilise their Cashpot.


To further commemorate the 60th anniversary, the retailer is also dropping the price of its famous ‘Kids Eat for £1’ meal deal in its cafes to just 60p. The deal is available in all 205 cafes for the entire month of May including the May half term holiday, offering great family value to all customers.


To get started on Rewards, customers need to download the Asda Rewards app and log in with - or create - an Asda Groceries account.


Terms and conditions for ‘Scan to Win’ and a full list of products excluded from Asda Rewards can be found on Asda's website - Asda.com.
 

dangie

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My shopping trolley in Tesco today was either new or recently refurbished as it actually went where I pushed it with no mind of its own or wobbly wheels. Simple pleasures.

In Poundland I bought a Hobby Craft Knife. The cashier had to call the supervisor to verify my age was over 25. I'm 74 :)
 

skyhigh

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In Poundland I bought a Hobby Craft Knife. The cashier had to call the supervisor to verify my age was over 25. I'm 74 :)
How old was the cashier though? If they were under 18, they legally cannot authorise the sale and would need a supervisor to do so.
 

stadler

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How old was the cashier though? If they were under 18, they legally cannot authorise the sale and would need a supervisor to do so.
How could you get a job in a shop if you were under 18. I highly doubt there is any major high street chains that hires anyone under 18. Maybe you might get a job delivering newspapers for your local independent newsagents but definitely not in Poundland or anywhere like that.
 

skyhigh

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How could you get a job in a shop if you were under 18. I highly doubt there is any major high street chains that hires anyone under 18. Maybe you might get a job delivering newspapers for your local independent newsagents but definitely not in Poundland or anywhere like that.
Plenty of places, including Poundland and supermarkets, will employ people from the age of 16 up.
 

gswindale

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From what I can gather from Google, it is only against the law for under 18s to not work between midnight and 4 am.

I can't see any restrictions on employing students
 

SuspectUsual

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Some retailers have policies requiring ID for restricted products regardless of the customer’s apparent age.

They are more and more worried about being caught selling to underage people that they’ve maybe gone too far the other way, but better safe than sorry
 

Bald Rick

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How could you get a job in a shop if you were under 18. I highly doubt there is any major high street chains that hires anyone under 18. Maybe you might get a job delivering newspapers for your local independent newsagents but definitely not in Poundland or anywhere like that.

Plenty of places, including Poundland and supermarkets, will employ people from the age of 16 up.

Plenty of U18s in Sainsburys.
 

Lewisham2221

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My shopping trolley in Tesco today was either new or recently refurbished as it actually went where I pushed it with no mind of its own or wobbly wheels. Simple pleasures.

In Poundland I bought a Hobby Craft Knife. The cashier had to call the supervisor to verify my age was over 25. I'm 74 :)
Some of my local B&Ms have started to require a second member of staff to verify the sale of any age restricted products. Obviously it seems very over the top when a customer is clearly old enough to buy the products, but I expect they've introduced the policy as a result failing test purchases (whether they be official ones or company ones) and strictly enforce the policy.
 

Peter Mugridge

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My shopping trolley in Tesco today was either new or recently refurbished as it actually went where I pushed it with no mind of its own or wobbly wheels. Simple pleasures.
Tesco replaced their entire stock of trollies a few months ago.
 

_toommm_

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How could you get a job in a shop if you were under 18. I highly doubt there is any major high street chains that hires anyone under 18. Maybe you might get a job delivering newspapers for your local independent newsagents but definitely not in Poundland or anywhere like that.

I used to, quite often on a Thursday night, be the only one over 18 at checkouts, so I'd have to do self checkouts and go over and authorise their alcohol, scissors, knifes etc.
 

GatwickDepress

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Plenty of places, including Poundland and supermarkets, will employ people from the age of 16 up.
The convenience wing of most supermarkets will only hire people who are 18 and up though, for a variety of reasons already discussed in this thread that are made difficult with smaller shift sizes (one-on-one with an under 18 having to have every restricted sale approved would be hellish!). Easier to accommodate under-18s at larger stores with more staff.
 

Baxenden Bank

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Today I had to have my purchase of a 24-pack of toilet rolls confirmed by the self-scan supervisor. Are they age restricted or safety related?
 

Kite159

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I noticed the Boots in Salisbury has increased the meal deal price to £3,75 with advantage card. Not like I've been able to buy anything from them this week as every time I go past the fridge is empty. No clue if it's simply a case of the fridge breaking down or Boots having supplier issues as there is nothing on display, just the snacks & drinks.
 

lyndhurst25

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Visited a couple of B and M stores today, looking for some sweets which, according to their website, are on special offer. No sign of any being in stock. Not even a place on the shelves where they should have been. Relatives have checked in other stores, and none there too. Bait and switch?


Anyway, I bought a handful of items in both shops and was overcharged for THREE of them.

At the first shop - a reduced price, short dated, bread item - charged the full price, despite the MASSIVE sticker on the packet. Apology given and 70p refund issued.

At the second shop - two bottles of pop on offer at £3 each, instead of £3.50. “Have they gone through at £3?”. A confident “Yes” was the reply from the girl on the till. But, on checking my receipt, they hadn’t. Supervisor called, took my receipt away and went away to check the price on the shelf, eventually coming back and issuing a £1 refund. Now with the receipt back in my hand I thought I better check everything else very carefully, and found that I’d been overcharged for a packet of marker pens, £3.30 instead of £1.99. Had to take the supervisor to the shelf to show her the mistake. This time she didn’t want to honor the advertised price, and I was getting quite annoyed, so just asked for a refund on that item. No apology given and made to feel like I was being a nuisance.


I also noticed that quite a few items in the shop were on shelves with price labels that didn’t apply e.g. Lynx deodorant that looked quite cheap, until you read the small print on the shelf label under large print bargain price “Sure for Men”.

Not just a Band M issue, but there isn’t a price display visible to the customer as items are scanned through checkout. I’m sure other shops have (I’m thinking Booths) or had these in the past. Something that all shops should have.

I’ve concluded that B and M is quite a rubbish shop and if in the unlikely event that I ever visit again, I will have to keep a mental tally of how much I am expecting to be charged at the checkout.

Some of my local B&Ms have started to require a second member of staff to verify the sale of any age restricted products. Obviously it seems very over the top when a customer is clearly old enough to buy the products, but I expect they've introduced the policy as a result failing test purchases (whether they be official ones or company ones) and strictly enforce the policy.

Saw this happen today at B&M. A retirement age man, buying some secateurs. A well known murder weapon. At least the staff joked about having to do it.
 
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takno

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Visited a couple of B and M stores today, looking for some sweets which, according to their website, are on special offer. No sign of any being in stock. Not even a place on the shelves where they should have been. Relatives have checked in other stores, and none there too. Bait and switch?


Anyway, I bought a handful of items in both shops and was overcharged for THREE of them.

At the first shop - a reduced price, short dated, bread item - charged the full price, despite the MASSIVE sticker on the packet. Apology given and 70p refund issued.

At the second shop - two bottles of pop on offer at £3 each, instead of £3.50. “Have they gone through at £3?”. A confident “Yes” was the reply from the girl on the till. But, on checking my receipt, they hadn’t. Supervisor called, took my receipt away and went away to check the price on the shelf, eventually coming back and issuing a £1 refund. Now with the receipt back in my hand I thought I better check everything else very carefully, and found that I’d been overcharged for a packet of marker pens, £3.30 instead of £1.99. Had to take the supervisor to the shelf to show her the mistake. This time she didn’t want to honor the advertised price, and I was getting quite annoyed, so just asked for a refund on that item. No apology given and made to feel like I was being a nuisance.


I also noticed that quite a few items in the shop were on shelves with price labels that didn’t apply e.g. Lynx deodorant that looked quite cheap, until you read the small print on the shelf label under large print bargain price “Sure for Men”.

Not just a Band M issue, but there isn’t a price display visible to the customer as items are scanned through checkout. I’m sure other shops have (I’m thinking Booths) or had these in the past. Something that all shops should have.

I’ve concluded that B and M is quite a rubbish shop and if in the unlikely event that I ever visit again, I will have to keep a mental tally of how much I am expecting to be charged at the checkout.
This seems to be happening more and more, particularly but not exclusively at the bargain places. Unfortunately we've essentially eliminated Trading Standards, so there's absolutely nothing stopping it - they just issue a refund and maybe an apology to people who notice
 

lyndhurst25

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At one of my local shops, I was so often charged the full price for reduced price items, due to the original barcode not being covered up properly and the checkout operator not paying attention, that I took to taking a marker pen with me so that I could properly obliterate the original barcodes.
 

styles

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I jave just been to the Co-op store in Heald Green this morning and whole sections of certain food items were completely missing.
My local Co-op is also the same right now. Perishables in particular.

The ScotMid 5 minutes walk away is doing roaring sales on meat and dairy last time I was in though! Also they seem flexible enough to be able to just go to a local supplier and buy more of what they think they need, whereas Co-op will have much stricter procurement.
 

david1212

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...... I bought a handful of items in both shops and was overcharged for THREE of them.......

This seems to be happening more and more, particularly but not exclusively at the bargain places. Unfortunately we've essentially eliminated Trading Standards, so there's absolutely nothing stopping it - they just issue a refund and maybe an apology to people who notice

I had this a couple of weeks ago at the non-food ASDA / George near work.

Two packets of fertilizer each priced on the printed shelf label at £2.49 with £2.97 crossed through. At the checkout each came up £2.97. Had to take the operator to show. Each then reduced but I didn't any record made to contact a supervisor/manger to get the error corrected. OK only 94p but that is not the point. In todays everything networked world the system that prints the shelf label should be synchronised with the database of prices used at the checkout.
 

GusB

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My local Co-op is also the same right now. Perishables in particular.

The ScotMid 5 minutes walk away is doing roaring sales on meat and dairy last time I was in though! Also they seem flexible enough to be able to just go to a local supplier and buy more of what they think they need, whereas Co-op will have much stricter procurement.
My nearest ScotMid is only really a tiny convenience shop, but it had quite a few significant gaps, particularly crisps. There were some gaps in the chiller too. Some beer and soft drink lines also had gaps at one point but I think this could be attributed more to the recent spell of warm weather as they were always re-stocked on the next visit.
 

sor

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Poundland was similarly difficult about screwdrivers when I was 19 or 20. They wouldn't sell to me because I was under 21. I believe it was a store policy and not actual law.
This seems to be happening more and more, particularly but not exclusively at the bargain places. Unfortunately we've essentially eliminated Trading Standards, so there's absolutely nothing stopping it - they just issue a refund and maybe an apology to people who notice
I had it recently even at the mighty John Lewis. When I questioned it, they checked and pointed out that someone had put the wrong label on the hanger (same manufacturer, slightly different product, 99% of people wouldn't tell the difference, one product was one sale and the other wasn't). Initially tried to charge "correct" price but discounted it when I asked them to void the transaction. the abolition of "never knowingly undersold" is going well
 

JamesT

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I had it recently even at the mighty John Lewis. When I questioned it, they checked and pointed out that someone had put the wrong label on the hanger (same manufacturer, slightly different product, 99% of people wouldn't tell the difference, one product was one sale and the other wasn't). Initially tried to charge "correct" price but discounted it when I asked them to void the transaction. the abolition of "never knowingly undersold" is going well
John Lewis announced they were bringing it back last year. New managing director undoing some of the mistakes of his predecessor.
 

jon81uk

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In todays everything networked world the system that prints the shelf label should be synchronised with the database of prices used at the checkout.
The system that prints the label would be synchronised with the database of prices. But that's still only at the time of printing and relies on the human to go and put a label out on time when a price changes.
 

philthetube

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At the second shop - two bottles of pop on offer at £3 each, instead of £3.50. “Have they gone through at £3?”. A confident “Yes” was the reply from the girl on the till. But, on checking my receipt, they hadn’t. Supervisor called, took my receipt away and went away to check the price on the shelf, eventually coming back and issuing a £1 refund. Now with the receipt back in my hand I thought I better check everything else very carefully, and found that I’d been overcharged for a packet of marker pens, £3.30 instead of £1.99. Had to take the supervisor to the shelf to show her the mistake. This time she didn’t want to honor the advertised price, and I was getting quite annoyed, so just asked for a refund on that item. No apology given and made to feel like I was being a nuisance.
I saw a similar situation in Sainsburys a few months back, the customer took a pic of the member of staff and told them that this was going on a review forum with details of the dispute, no idea if it did but it changed the attitude of the staff member.
 

SuspectUsual

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The ScotMid 5 minutes walk away is doing roaring sales on meat and dairy last time I was in though! Also they seem flexible enough to be able to just go to a local supplier and buy more of what they think they need, whereas Co-op will have much stricter procurement.

Coop Group do Scotmid’s procurement for them. There might be something in the agreement that allows Scotmid and the other independents to do their own thing in times of crisis
 

lyndhurst25

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I saw a similar situation in Sainsburys a few months back, the customer took a pic of the member of staff and told them that this was going on a review forum with details of the dispute, no idea if it did but it changed the attitude of the staff member.

If I ever visit the shop again, I will be keeping an eye out for expensive items “accidentally” placed on shelves next to low amount price labels. Those labels aren’t that securely attached to the shelves, and I imagine that they could easily fall off. The breeze from the huff of a disgruntled shopper may even be enough to dislodge them…
 

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