• Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Tesla drivers left unable to start their cars after outage

Status
Not open for further replies.

yorkie

Forum Staff
Staff Member
Administrator
Joined
6 Jun 2005
Messages
68,101
Location
Yorkshire
Tesla drivers say they have been locked out of their cars after an outage struck the carmaker's app.
Dozens of owners posted on social media about seeing an error message on the mobile app that was preventing them from connecting to their vehicles
"I'm stuck an hour away from home because I normally use my phone to start [my] car," one owner tweeted.
About 500 users reported an error on the app at around 16:40 ET (21:40 GMT) on Friday, according to the outage tracking site DownDetector. Five hours later, there were just over 60 reports of an error.
This does go to show that we should be careful not to be too reliant on technology.

It wouldn't be so bad if the issue occurred while you were at home but if you had travelled somewhere and found yourself unable to return for 5 hours that could be rather inconvenient!
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

hexagon789

Veteran Member
Joined
2 Sep 2016
Messages
15,842
Location
Glasgow

This does go to show that we should be careful not to be too reliant on technology.

It wouldn't be so bad if the issue occurred while you were at home but if you had travelled somewhere and found yourself unable to return for 5 hours that could be rather inconvenient!
I mean having an app to do it is all fine and well, but there's something to be said for a manual back-up, just in case! :rolleyes:
 

mikeg

Established Member
Joined
20 Apr 2010
Messages
1,758
Location
Selby
I'll correct @yorkie it shows the disadvantage of being reliant on locked down proprietary technology.
 
Joined
9 Jul 2011
Messages
777
Nobody would be locked out of their Tesla if they used their common sense.
The app is only a convenience feature.
Tesla drivers should also carry the supplied keycard as well, as a back up.
Not doing so would be like not carrying your bank or credit cards when you go out and relying only on your phone to pay for things.
No signal or no battery = no money.
 

thejuggler

Member
Joined
8 Jan 2016
Messages
1,186
Agreed you should always have a back up. However Tesla owners obviously aren't that bothered about being left stranded for hours as they are all happy to own a vehicle with no spare tyre.
 

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
98,201
Location
"Marston Vale mafia"
Nobody would be locked out of their Tesla if they used their common sense.
The app is only a convenience feature.
Tesla drivers should also carry the supplied keycard as well, as a back up.
Not doing so would be like not carrying your bank or credit cards when you go out and relying only on your phone to pay for things.
No signal or no battery = no money.

Battery I will give you, but Apple/Google Pay is done via NFC and doesn't require a signal to work. I'm genuinely surprised this isn't the same for the Tesla.

Agreed you should always have a back up. However Tesla owners obviously aren't that bothered about being left stranded for hours as they are all happy to own a vehicle with no spare tyre.

Most cars don't have spare tyres these days, but a can of sealant foam. Unless you have a total blowout (very, very rare unless you let your tyres get bald/perished) this will get you home. Most punctures are a nail/screw.

Mine does have one and I was quite glad of it last month as I did get a puncture, but having stopped to offer assistance to someone else who had, who declined as they preferred their breakdown service to do it, I suspect this won't bother most people, particularly if it is somewhere dangerous like a motorway. Punctures are quite rare, I have had about 3 that I can think of in 24 years of driving.

Also wouldn't surprise me if Teslas had run-flat tyres.
 

py_megapixel

Established Member
Joined
5 Nov 2018
Messages
6,680
Location
Northern England
Battery I will give you, but Apple/Google Pay is done via NFC and doesn't require a signal to work. I'm genuinely surprised this isn't the same for the Tesla.
I imagine it is the same for Tesla if there is no internet.

My guess is that when the app starts, it checks if it has an network connection - if it does, it won't work until it has phoned home; if not then it silently skips that step. I believe that was the problem with the first release of the most recent version of MacOS when people couldn't launch applications when connected to the internet.

I wonder if people have had similar issues in the past if their phone is connected to a Wi-Fi network with a captive portal? Must happen fairly frequently with people driving away from shops etc.
 

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
98,201
Location
"Marston Vale mafia"
I imagine it is the same for Tesla if there is no internet.

My guess is that when the app starts, it checks if it has an network connection - if it does, it won't work until it has phoned home; if not then it silently skips that step. I believe that was the problem with the first release of the most recent version of MacOS when people couldn't launch applications when connected to the internet.

I wonder if people have had similar issues in the past if their phone is connected to a Wi-Fi network with a captive portal? Must happen fairly frequently with people driving away from shops etc.

I have certainly had issues with some apps which wouldn't work on a poor Internet connection, but flipping on flight mode made them work in offline mode. But this depends how the app communicates with the car - I think it is suggested that it uses the Internet to do so, not NFC.
 

61653 HTAFC

Veteran Member
Joined
18 Dec 2012
Messages
17,706
Location
Another planet...
Brave new world eh, i'll stick to my ancient Fiesta which just requires a key.
Where's that like button? :lol:

I do hope the rest of the forum membership will forgive me a little schadenfreude over this. Perhaps if their main guy (I forget if he's the CEO this week) wasn't such a tool, there would be less of that.
 

Baxenden Bank

Established Member
Joined
23 Oct 2013
Messages
4,041
Brave new world eh, i'll stick to my ancient Fiesta which just requires a key.
Trade down to a Lada. No need for a lock.

To return to the OP, I am a bit of a luddite in such matters. The mad rush to have everything linked to everything giving very little apparent benefit to me, but lots of benefits to 'big brother' or 'the man' concerns me. It is only a matter of time before my 'smart' toaster refuses to toast bread because having had a chat with the fridge it decides, on my behalf and without any choice in the matter, that I have insufficient margarine, or no milk to make tea and because I always have tea with toast therefore no milk = no toast. Open the pod bay Tesla doors Hal. I'm sorry, Dave. I'm afraid I can't do that.

If technology can be 100% relied upon, fine. But I do mean 100% - 99.99999% is not good enough if you need to open your car doors, or use a banking app to make a payment in store there and then, or book/amend your Tesco delivery just before cut-off time and so on. Perhaps I just watch too many utopian and dystopian science fiction films. For example Logan's Run where every aspect of people's lives (and death) is controlled by a computer.

The full quote from 2001 A Space Odyssey:
DAVE: Open the pod bay doors, Hal.
HAL: I’m sorry, Dave. I’m afraid I can’t do that.
DAVE: What’s the problem?
HAL: l think you know what the problem is just as well as l do.
DAVE: What are you talking about, Hal?
HAL: This mission is too important for me to allow you to jeopardize it.
DAVE: I don’t know what you're talking about, Hal.
HAL: l know that you and Frank were planning to disconnect me, and I’m afraid that's something I can’t allow to happen.
DAVE: Where the hell’d you get that idea, Hal?
HAL: Although you took very thorough precautions in the pod against my hearing you, I could see your lips move.
DAVE: All right, Hal. I’ll go in through the emergency air lock.
HAL: Without your space helmet, Dave, you’re going to find that rather difficult.
DAVE: Hal, I won’t argue with you anymore. Open the doors!
HAL: Dave...This conversation can serve no purpose anymore. Goodbye
Taken from: This Day in Quotes
 

skyhigh

Established Member
Joined
14 Sep 2014
Messages
5,429
Battery I will give you, but Apple/Google Pay is done via NFC and doesn't require a signal to work. I'm genuinely surprised this isn't the same for the Tesla.
That news report is a load of rubbish to be honest, the app still worked via Bluetooth - so if you stood next to the car the app would still unlock and start the car just fine. It was only remote functions that wouldn't work. If you have an NFC enabled phone the app will also work just as a normal key card if you swipe it on the car.
 

61653 HTAFC

Veteran Member
Joined
18 Dec 2012
Messages
17,706
Location
Another planet...
To return to the OP, I am a bit of a luddite in such matters. The mad rush to have everything linked to everything giving very little apparent benefit to me, but lots of benefits to 'big brother' or 'the man' concerns me. It is only a matter of time before my 'smart' toaster refuses to toast bread because having had a chat with the fridge it decides, on my behalf and without any choice in the matter, that I have insufficient margarine, or no milk to make tea and because I always have tea with toast therefore no milk = no toast.
Agree that the trend for everything to be a "smart" device is something that baffles me, too. Likewise the auto stop/start feature that most cars have had for the last decade, appears to be designed primarily to shorten the life of your car battery rather than to save fuel. If I'm in a queue I'm perfectly capable of turning the engine off myself, thank you very much.
 

dgl

Established Member
Joined
5 Oct 2014
Messages
2,421
And AFAIK the process for getting into a Tesla that has a flat 12V battery is rather difficult as there is no emergency physical key like every other manufacturer and it involved wheel arch linings to be removed/pulled aside to reveal pull handles each side that allow you to then open the bonnet to access the 12V battery.
 

alxndr

Established Member
Joined
3 Apr 2015
Messages
1,489
Most cars don't have spare tyres these days, but a can of sealant foam. Unless you have a total blowout (very, very rare unless you let your tyres get bald/perished) this will get you home. Most punctures are a nail/screw.
The downside to the can of gunk though is that once you put it in its guaranteed that you'll need a new tyre. If you've got a spare there's a chance that the small puncture (such as from a nail) can be patched, unless it's in the wrong place. If you've only got the gunk people are more tempted to chance it and try to get home on a slow-ish puncture rather than commit to needing a new tyre.
 

StKeverne1497

Member
Joined
9 Oct 2019
Messages
140
Location
Caerphilly
The downside to the can of gunk though is that once you put it in its guaranteed that you'll need a new tyre. If you've got a spare there's a chance that the small puncture (such as from a nail) can be patched, unless it's in the wrong place. If you've only got the gunk people are more tempted to chance it and try to get home on a slow-ish puncture rather than commit to needing a new tyre.
Couple of things from my own experience - so far we've managed to avoid cars without spare wheels. In one case it was an optional extra at no cost (the gunk kit fitted in the wheel well in the boot, it was a straight swap), in another case it was an optional extra at some cost, but "thrown in" for various reasons - and this on a second-hand car!

I would agree that the most common puncture is probably a nail in the tread, and that this can be worked around with a can of gunk. A nail in the tread can often be plugged by a tyre centre at considerably less cost than a new tyre and I believe (but don't know) that current gunks can be washed out of a tyre, so it isn't necessarily the case that using gunk ruins a tyre. However I have had quite a lot of punctures over the years and a good number of them would not have been amenable to gunk. Gunk can't deal with a slit, particularly in the sidewall of a tyre. The last puncture on my own car was a rip along the sidewall when a vehicle coming the other way in a narrow lane forced me too far over and I hit a stone - there is usually room to pass at this point, but he was coming too fast around a bend and couldn't get back to his side of the road, or maybe he didn't want to risk scratching his paint. My wife's last puncture was a twig in a forestry car park. Both required new tyres and could not have been fixed by gunk, but in both cases the spare wheel allowed us to drive away.

I think there are several reasons for removing the spare tyre, on the part of the car manufacturer. First, a spare wheel and tyre probably costs more than a can of gunk - even the gunk-plus-pump systems seen in some cars. Secondly, it will save some weight, which will make a (very small) difference to the fuel efficiency of the car. Thirdly, and particularly for smaller cars, it will save space, meaning a slightly larger boot - some cars such as the original Smart car probably don't have room for a spare tyre of any description anyway. Lastly, many people wouldn't know where to begin with changing a wheel and would call in the AA / RAC / Green Flag even if they did have a spare. I'm not sure that this last one is a real argument as it's likely such people would also balk at using a can of gunk, but it's a possibility.

One of the reasons (though to be fair, not the main one) I'm still holding off getting an electric car is that they all seem to have some functionality built in to a smartphone app. Surely this isn't actually necessary? Surely it's not impossible to build a modern, efficient electric car with knobs, dials and switches? And a physical key?

M.
 

jon0844

Veteran Member
Joined
1 Feb 2009
Messages
28,085
Location
UK
Nobody would be locked out of their Tesla if they used their common sense.
The app is only a convenience feature.
Tesla drivers should also carry the supplied keycard as well, as a back up.
Not doing so would be like not carrying your bank or credit cards when you go out and relying only on your phone to pay for things.
No signal or no battery = no money.

This.

I know a lot of people have stated this where the story is being talked about elsewhere, but it seems that a lot of people simply want to hate on Tesla and use it as another attack on EVs (just today, all the anti-EV crowd are out in force to decry the plans to make all new builds come with EV charging points).

There are many issues with Tesla (from build quality issues to software problems) just as there are many issues with other smart products, but not being able to start your car, or get in, is not a problem if you carry your NFC key.
 

NoRoute

Member
Joined
25 Nov 2020
Messages
495
Location
Midlands
I do hope the rest of the forum membership will forgive me a little schadenfreude over this. Perhaps if their main guy (I forget if he's the CEO this week) wasn't such a tool, there would be less of that.

I think you've got to look at what he has achieved in the whole, Tesla has undoubtedly accelerated the move to EVs, they've demonstrated EVs can be both practical and desirable, not only are they busy ramping up production themselves but their success gave many of the existing manufacturers a huge push to start their own EV programmes. Overall Musk and Tesla in reducing emissions and pollution will likely do a lot of good, which outweighs a bit of impulsive behaviour.

Agree that the trend for everything to be a "smart" device is something that baffles me, too. Likewise the auto stop/start feature that most cars have had for the last decade, appears to be designed primarily to shorten the life of your car battery rather than to save fuel. If I'm in a queue I'm perfectly capable of turning the engine off myself, thank you very much.

In reality though people don't switch off their engines, they sit in traffic idling them adding to local pollution which is why these kind of systems have been mandated. But I agree the stop-start systems do seem a bit rough and coming from an old car i was a bit sceptical, wondering whether it could be switched off. The proper hybrids are much better though, the starting is almost invisible and it's quite nice sitting in a silent, vibration free car while you're waiting in traffic, it is a better driving experience.
 

Factotum

Member
Joined
10 Jun 2021
Messages
172
Location
Stockport
Funnily enough my first car was a Lada, it did have a lock but it wasn't exactly the most secure lock i've ever seen. :lol:
I locked myself out of my Ford Escort when at a party in the far distant days.
But the lady I was chatting up also had an Escort and her key fitted mine.

The downside to the can of gunk though is that once you put it in its guaranteed that you'll need a new tyre. If you've got a spare there's a chance that the small puncture (such as from a nail) can be patched, unless it's in the wrong place. If you've only got the gunk people are more tempted to chance it and try to get home on a slow-ish puncture rather than commit to needing a new tyre.
I carry an electric tyre inflator which has served me well with slow punctures. Blow up to 30psi then drive till it bumps. Repeat until you are home.
Striking an object or the kerb which unseats the tyre cannot be repaired with gunk

Couple of things from my own experience - so far we've managed to avoid cars without spare wheels. In one case it was an optional extra at no cost (the gunk kit fitted in the wheel well in the boot, it was a straight swap), in another case it was an optional extra at some cost, but "thrown in" for various reasons - and this on a second-hand car!

I would agree that the most common puncture is probably a nail in the tread, and that this can be worked around with a can of gunk. A nail in the tread can often be plugged by a tyre centre at considerably less cost than a new tyre and I believe (but don't know) that current gunks can be washed out of a tyre, so it isn't necessarily the case that using gunk ruins a tyre. However I have had quite a lot of punctures over the years and a good number of them would not have been amenable to gunk. Gunk can't deal with a slit, particularly in the sidewall of a tyre. The last puncture on my own car was a rip along the sidewall when a vehicle coming the other way in a narrow lane forced me too far over and I hit a stone - there is usually room to pass at this point, but he was coming too fast around a bend and couldn't get back to his side of the road, or maybe he didn't want to risk scratching his paint. My wife's last puncture was a twig in a forestry car park. Both required new tyres and could not have been fixed by gunk, but in both cases the spare wheel allowed us to drive away.

I think there are several reasons for removing the spare tyre, on the part of the car manufacturer. First, a spare wheel and tyre probably costs more than a can of gunk - even the gunk-plus-pump systems seen in some cars. Secondly, it will save some weight, which will make a (very small) difference to the fuel efficiency of the car. Thirdly, and particularly for smaller cars, it will save space, meaning a slightly larger boot - some cars such as the original Smart car probably don't have room for a spare tyre of any description anyway. Lastly, many people wouldn't know where to begin with changing a wheel and would call in the AA / RAC / Green Flag even if they did have a spare. I'm not sure that this last one is a real argument as it's likely such people would also balk at using a can of gunk, but it's a possibility.

One of the reasons (though to be fair, not the main one) I'm still holding off getting an electric car is that they all seem to have some functionality built in to a smartphone app. Surely this isn't actually necessary? Surely it's not impossible to build a modern, efficient electric car with knobs, dials and switches? And a physical key?

M.
Do you mean that unless I buy a smart phone I can't drive an EV
 
Last edited:

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
98,201
Location
"Marston Vale mafia"
Striking an object or the kerb which unseats the tyre cannot be repaired with gunk

It can't, but unless you really are grossly incompetent as a driver (or very unlucky and hit something as a result of evasive action) that kind of puncture is incredibly rare, most drivers won't experience even one in the whole time they are driving, whereas picking up a nail or screw is quite common.

Do you mean that unless I buy a smart phone I can't drive an EV

No, but some features won't be available to you.
 

Giugiaro

Member
Joined
4 Nov 2011
Messages
1,130
Location
Valongo - Portugal
It can't, but unless you really are grossly incompetent as a driver (or very unlucky and hit something as a result of evasive action) that kind of puncture is incredibly rare, most drivers won't experience even one in the whole time they are driving, whereas picking up a nail or screw is quite common.

I had that issue because water on the road hid a loose brick. The impact warped the rim and the air came out completely.
 

thaitransit

Member
Joined
8 Mar 2008
Messages
261
Location
Brisbane Queensland Australia
I would love to get an electric vehicle but no one makes one that meets my driving needs. I need to have a minimum range of 1000km. As some places I travel it can be hundreds of km between towns with not all towns offering charging stations so a 500km plus gap is common.
 

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
98,201
Location
"Marston Vale mafia"
I would love to get an electric vehicle but no one makes one that meets my driving needs. I need to have a minimum range of 1000km. As some places I travel it can be hundreds of km between towns with not all towns offering charging stations so a 500km plus gap is common.

Australia is certainly very different from the UK in this regard. EVs are indeed not suitable for anyone who is driving across rural Australia, but if they drive in an urban area as well then a PHEV to allow electricity to be used on the urban bits and petrol/diesel out of town certainly is.
 

thaitransit

Member
Joined
8 Mar 2008
Messages
261
Location
Brisbane Queensland Australia
Yes but very few long range PHEV exist in Australia. however Toyota is looking at a range of hydrogen fuel vehicles that might be a better option but it seems to be quite a few years yet. So I have to stick to horrible diesel vehicles for now.
 
Status
Not open for further replies.

Top