Tfl csa assessment

Discussion in 'Railway Jobs & Careers' started by nomi, 31 May 2015.

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  1. nomi

    nomi Member

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    Hello everyone,

    I have applied for the position of customer service assistant in the underground, soon i will be attending for the assessments.

    Can someone please explain to me more about the day and what is expected, what kind of tests there will be? how is the role play like? and also the interview. Any examples please

    Thanks in advance.
    nomi
     
  2. cmm0112

    cmm0112 Member

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    18 Jan 2015
    Hi, I had a couple of friends go through the assessment,

    I believe the role play is based on helping a mobility impaired customer navigate
    The network, however I am not 100% certain.
    There is another thread from a while back that goes in to the
    Process in much more depth, and would provide you with all the information you need to know so you best bet is trying to find it!

    Best of luck :)
     
  3. nomi

    nomi Member

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    Thanks cmm0112,

    I am still looking through the forum and have not found any in depth examples, i will continue to look, as i am desperate to land this job.

    Is there anyone who has recently attended the assesment centre? Pease help
     
  4. bluegoblin7

    bluegoblin7 Member

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    Take a look at this post - hopefully answers all your questions from when I went through the assessment centre back in December, but do let me know if you want any more advice.

    Best of luck!
     
  5. nomi

    nomi Member

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    Thank you for your response bluegoblin7, very helpful.
    And many Congratulations on being offered a contract, hope all goes well for you!:)
     
  6. bluegoblin7

    bluegoblin7 Member

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    Not a problem at all! :) Everything going well for me on my station so far - now four and a half months in and still loving it! :D
     
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