
it's getting quite repetitive seeing any mention of Metro end up with negative comments - so it's just as well I'm not rising to the bait after being there 12 years and knowing how some feel. Everyone's entitled to their opinion, but any thread on the subject is seen as a 'target' for those who delight in typing simple negativity is beyond me?
I'll furnish this thread with some factual information in response to some of the points made in the last few posts...
To those that see Metro as a "only use it if I have to" service - well done then! We've done something right then by just being there providing the service at that time then
Fares - yes an issue for all, including our staff who have to deal with collecting it and issuing tickets. We don't set the fares at all though - I just want to make that crystal clear! Centro decides what fares are on ALL public transport in the West Midlands and provide subsidies for those operators who would need them when running services as demanded by Centro. So if anyone wishes to take up a complaint about fare structures, by all means contact Centro.
They seem to have adopted the notion of a multi-level service and fare structures.... buses are the cheap and cheerful type, but get stuck in traffic delaying their timetables. Our Metro is next up a level - we run quickly along a popular commuting corridor, but Centro see our fares as a 'premium' for that level of service. Local rail is more direct but does not serve all locations and is therefore restrictive.
Single line section into Birmingham Snow Hill from St Pauls:
That section is a legacy from when BSH was rebuilt in the 1980's with that multi-storey car park above. The supporting pillars meant that when BSH was rebuilt for local rail, only a single track could fit under there. When Metro was built, we 'borrowed' the existing trackbed and Platform 4 of the new station and had to squeeze in there as best as could be done. All the subsequent tram stop construction was done knowing that it would not be a permanent fixture - indeed as will happen very soon the whole tramstop will go when the extension opens, and it will be handed back to Network Rail / London Midland. The 'annoying' wait at St Pauls is for safety and signalling reasons to prevent a head-on collision between opposing trams where there is restricted visibility around those car park pillars. I was involved in the safety trials many years ago during the nights, where we deliberately had two trams heading for each other to measure the lines of sight. It was quite shocking to see how close we were to each other (potentially at speeds of up to 50Kph) before visual contact was made - so the restrictions we have today are to stop anything like that happening. Sorry for the delays but we do want to arrive at BSH in one piece with passenger's safety paramount.