Hi all,
I just did a changeover from:
Ashford Intl - London w/high speed - £6116pa
To:
Oxford Parkway - Marylebone via H Wycombe - £4732pa
The base rate of the original ticket was calculated at £16.76 (6116/365), which is what I expected.
I was expecting the base rate of the new ticket to be 4732 / 365 = £12.96.
However, the ticket office computer insisted on using the weekly OXP-MYB season ticket (£121.20) * 40 = £4848 as the annual price.
So the base rate was calculated at 4848 / 365 = £13.28.
I pointed out the discrepancy but they had the "computer says no" attitude.
My season ticket has 356 days left on it (i.e. I only used 9 days of the Ashford ticket), so the difference is considerable:
(13.28 - 12.96) * 356 = £113.92.
Which I'd obviously like back.
I did the changeover at a Southeastern ticket office in Charing Cross. They recommended "making a complaint to customer services".
Two questions:
1. Are my calcs correct?
2. Who should I complain to? Would this be best done to Southeastern CS (they did the changeover), to Chiltern Railways CS (they run the OXP-MYB line), or to some other body?
Thanks!
I just did a changeover from:
Ashford Intl - London w/high speed - £6116pa
To:
Oxford Parkway - Marylebone via H Wycombe - £4732pa
The base rate of the original ticket was calculated at £16.76 (6116/365), which is what I expected.
I was expecting the base rate of the new ticket to be 4732 / 365 = £12.96.
However, the ticket office computer insisted on using the weekly OXP-MYB season ticket (£121.20) * 40 = £4848 as the annual price.
So the base rate was calculated at 4848 / 365 = £13.28.
I pointed out the discrepancy but they had the "computer says no" attitude.
My season ticket has 356 days left on it (i.e. I only used 9 days of the Ashford ticket), so the difference is considerable:
(13.28 - 12.96) * 356 = £113.92.
Which I'd obviously like back.
I did the changeover at a Southeastern ticket office in Charing Cross. They recommended "making a complaint to customer services".
Two questions:
1. Are my calcs correct?
2. Who should I complain to? Would this be best done to Southeastern CS (they did the changeover), to Chiltern Railways CS (they run the OXP-MYB line), or to some other body?
Thanks!