Well, quite. My experience of the railway states rather the opposite at times!
From my experience I would place far more faith in what I'm told on this forum than any number of rail employees, sad as that is.
Ticketing rules are complicated and change in contradictory ways from time-to-time and this means not only passengers but staff can get themselves confused.
Hard to see though what would cause several staff members to apparently think that buying an e-ticket on someone's behalf and then emailing it to them is an offence though. I wonder how they think corporate travel works...
(Unless there was some confusion and they were referring to using an e-ticket that someone else was also travelling on).
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