Gareth Marston
Established Member
Advice/ comments appreciated,
I booked a Ticket on Departure Sales foe one of my regulars. Several Advance Purchase Tickets with free cycle reservations on each leg. All booked OK through STAR machine via Journey Planner as per normal if I was issuing them in office.I noticed the TOD Receipt didn't list the cycle reservations.
My customer collected tickets from a ScotRail TVM, AP tickets and seat reservation coupons came out as booked. In lieu of cycle reservation she got a coupon that didn't mention cycles at all, it had nothing printed under ticket type but did have "valid until" and was printed with date and time of train that had been booked underneath it had Vehicle registration required" printed.
She boarded 2 ScotRail services without question but was refused access for her bike by a VTWC Train Manager at Waverley. We've now bought her AP tickets for tomorrow and advised her to collect from person in booking office and then ask them to book cycle on trains directly rather than risk TOD again. she's don this.
Question- who does she have comeback with? It was ScotRail TVM that issued wrong coupon however there staff didn't seem to think it was problem, VTWC for refusing her access even though coupon had correct time and date matching booked AP ticket - common sense should have said there's no way car parking space be booked on a train.
Thanks.
I booked a Ticket on Departure Sales foe one of my regulars. Several Advance Purchase Tickets with free cycle reservations on each leg. All booked OK through STAR machine via Journey Planner as per normal if I was issuing them in office.I noticed the TOD Receipt didn't list the cycle reservations.
My customer collected tickets from a ScotRail TVM, AP tickets and seat reservation coupons came out as booked. In lieu of cycle reservation she got a coupon that didn't mention cycles at all, it had nothing printed under ticket type but did have "valid until" and was printed with date and time of train that had been booked underneath it had Vehicle registration required" printed.
She boarded 2 ScotRail services without question but was refused access for her bike by a VTWC Train Manager at Waverley. We've now bought her AP tickets for tomorrow and advised her to collect from person in booking office and then ask them to book cycle on trains directly rather than risk TOD again. she's don this.
Question- who does she have comeback with? It was ScotRail TVM that issued wrong coupon however there staff didn't seem to think it was problem, VTWC for refusing her access even though coupon had correct time and date matching booked AP ticket - common sense should have said there's no way car parking space be booked on a train.
Thanks.