Hi, my friend usually gets the 0507 Cardiff to Paddington as it's super off peak. They have a huge history of buying this train in their GWR account, probably 2-3 times a month.
Today it was cancelled. My friend got to the station in time but saw it was cancelled and went to get a coffee - understandable given the very early start - they'd have a taxi receipt to show they were at the station in good time.
They are not as au fait with ticketing so asked the staff who wouldn't let them buy the super off peak and board the 0554 (as far as I know, I'm still confirming). They then bought an anytime single which at £140 is 3 times the amount of the super off peak.
But as a general point what should happen in this circumstance? Obviously I'd recommend they buy the ticket before departure regardless of cancellation. But what are the technical rules on this?
Also, do you think a delay repay would succeed in the event there is no ground to contest this? As it was over 30 minutes 'delayed' it would be a 50% refund, so actually bringing it close to the price of a super off peak single.
Edit to add - I'm wrong in my assumptions of what happened, basically they panicked and bought an advance single on the app as it was saying tickets were running out. People were being let on the 0554 with super off peak tickets.
Today it was cancelled. My friend got to the station in time but saw it was cancelled and went to get a coffee - understandable given the very early start - they'd have a taxi receipt to show they were at the station in good time.
They are not as au fait with ticketing so asked the staff who wouldn't let them buy the super off peak and board the 0554 (as far as I know, I'm still confirming). They then bought an anytime single which at £140 is 3 times the amount of the super off peak.
But as a general point what should happen in this circumstance? Obviously I'd recommend they buy the ticket before departure regardless of cancellation. But what are the technical rules on this?
Also, do you think a delay repay would succeed in the event there is no ground to contest this? As it was over 30 minutes 'delayed' it would be a 50% refund, so actually bringing it close to the price of a super off peak single.
Edit to add - I'm wrong in my assumptions of what happened, basically they panicked and bought an advance single on the app as it was saying tickets were running out. People were being let on the 0554 with super off peak tickets.
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